Papa Johns Pizza — Restaurant in Westlake

Roll the dice - will you get 5-star service/food, or 1-star? That's the problem with this location - total inconsistency. I realize labor is tight post-pandemic, but don't take orders if you're going to leave them sit in the store 30 minutes before you hand it off to Door Dash without any insulating covers and have them deliver it stone cold another 20 minutes later. That's what happened to me tonight. A couple orders ago, their "Papa Track" feature notified me the pizza had been delivered, but nothing had shown up. I ran next door as occasionally my neighbors get my Amazon packages, so I thought maybe they got the pizza. They didn't have my pizza either. At this point I call the store and let them know the app said my pizza was delivered 10 minutes ago, and nothing is here. The manager seems highly annoyed, and immediately and very curtly says, "He'll be there in 10 minutes." So I wait. And about 8 minutes later the driver pulls up with the pizza. Makes me think they were reporting them delivered even though they weren't to make their metrics look better on some internal reporting. Sometimes it arrives hot and fresh, which is great. But you're basically gambling with them - you just never know what it will be. Other local pizza places are more reliable, so I'm going to just stick with the competition...

I'm not too sure where to begin. Placed my order online, and it estimated 33 to 48 minutes. Nice!

Then however, after waiting longer than that, I look at the tracker, and it says delivered. Interesting, because there is no pizza inside, or outside of my home.

I call the store, and the women tells me about how she had to jump his car before he left, and it automatically marks it as delivered before it is actually delivered, however, I could call back in 20 minutes if he in fact doesn't show up.

Then about 10 minutes later a guy pulls in. I opened the door, said "Hey man how are you?" He replied with silence and a odd look, slid my pizza out of the no longer warm-warmer and left.

I opened my pizza boxes to find busted garlic cups, and smooshed pizza.

Lovely 1 star experience with...

I placed a delivery order one large pepperoni, sausage, banana pepper, thin crust pizza 45 Minute wait when my pizza arrived it was burnt. I called to order another one and I guess they thought I was calling to complain or ask for my money back the woman who took my order told me well. I’ll connect you to the store. I’m not at the store and I guess they recognize my phone number and pick the phone up and hung it up. How disgusting and petty . Sounds like the health department needs to pay pops John’s in North Royalton a visit see what else is going on cause if you treat people like that I’m sure there’s other issues need to...