Starbucks — Restaurant in Westlake

I gave this location two chances..both times were ruined by a girl with long brown hair. Wears it in a messy half up style and was working the drive thru on Sep 25 afternoon/evening around 5:00pm. This same girl had an attitude when I asked for a white sticker to put on top of the drinks I got for my coworkers and I. The drive to Carrollton with multiple coffee drinks filled to the rim…sorry but not going to risk spillage. I politely asked for the white circle stickers to put on the mouth piece on the cold brew plastic tops. Girl I saw you..clearly through the window roll your eyes and flick some big green logo at the very nice girl working the drive thru. The “flicka da wrist” attitude girl told the one working the drive thru that the white stickers are only for deliveries. Meaning I couldn’t have any..if I get 3 venti drinks do not deny your customers a few stupid stickers.

The second time..oh hello I remember this girl. How? The attitude, eye roll and just unpleasantness. After I ordered at the speaker and drove up to the window I greeted her “Hi!” And showed her my phone to scan. This girl had the nerve to literally say nothing. And when I told her I would like to use the balance what’s left of the gift card (3 or 4 dollars) then I’ll pay the rest on my credit card…another eye roll. She is a bad energy and should NOT be in customer service with that...

Ordered a spinach feta wrap, was told “give me just a min let me look and see if we have them” about 3 min later she comes back and says “ok got that for you” I proceeded to order my drink and was asked 2 or 3 times for clarification - it was a simple venti passion tea sweetened. Got to the window, the girl hands me my drink and tells me “have a nice day”. I said “my feta wrap”? She turns rudely and says “NO you don’t have a feta wrap, we don’t have those”. I said “I’m sorry I’m confused, I just went through this and she said she checked and she had it” So she just stepped back from the window and pointed at the girl that took my order. Who then comes to the window and said “yes, that was me that took your order, let me go get that for you”. She comes back and says “I’m so sorry we don’t have any”. So at this point I’m confused, what were you doing when I was ordering and you said you were checking then? “There was some miscommunication”. Ok seriously, no whats going on is that no one is paying attention and they’re all screwing around. Now I remember why I go to...

If you like getting served horrible coffees in a beautiful location, then you will love this place. The staff actually TRIES to emote that they don’t care. The drive through attendant actually noticed that our matcha latte was darker than wheat grass juice but still served it to us… bleh! I am wondering if I will ever get the green color out of my mouth!

I know that the young folks try to seem indifferent and cool and play things off like they don’t care but that has no place in a drive-through or food service at all. If that’s the way, they feel about their job then quit and let somebody who wants to be there be there!

I have given this location many tries but this is the...