Subway — Restaurant in Westover

I ordered on the Subway app like I usually do, although this was my first time ordering from this restaurant. When I arrived to pick up my food it was filed under the wrong letter, but I found my name and grabbed my sandwiches. When I got home I realized only one of the sandwiches was correct. There is no way to use the app to let them know about an incorrect order so I called the restaurant. The girl who answered said it was funny because someone else just came in and said they got my sandwich by mistake. She offered to give me my sandwich if I came back in. It was a 40min round trip for me so I just asked for a refund. She said she can't do that without a manager and the manager would be in in the morning. I asked for the manager to call me. I waited til 2pm and called the restaurant back. I spoke to the manager Dave, he said my phone number was written down wrong. He said they can only give refunds the same day, even though there was no manager available yesterday to do a refund. He said they will put my name on a notepaper and I can get a free sub that way. So I have to drive out of my way, spending gas money, in the hopes my name is still on a paper somewhere to try and get my money back. Do not order from here. The manager is rude and they will not make things right when they...

Stopped to try two new items:

1. Auntie Ann's footlong pretzel. (2) Footlong Dipper.

First, I'm an Auntie Ann's foodie addict. Their pretzels are the best and they're brushed with butter and then salted. This pretzel tasted like bread and had the same consistency. It looked like water was used to stick very little salt, and no butter. Quite frankly, it tasted like cr... Auntie Ann's should pull their name off of this garbage "pretzel".

Second: A flatbread was stuffed with only 4 larger pieces of pepperoni and a dribble of cheese that I had to search for to even see. No dipping sauce was offered. I was offered honey dipping sauce for the pretzel, which I declined, as I'm diabetic. Nothing was offered for the pepperoni "dipper".

It's rare that I give such a low score, but this food deserves it. Don't waste your money. And, shame on Auntie Ann's Corp. for allowing this to have...

On March 26, 2025, at 11:43 AM, I visited Subway to order lunch. I observed an elderly lady also attempting to place an order. The employee assisting her (identifiable by black hair with gray streaks, multiple earrings, and no name tag) was unprofessional and discourteous. The elderly customer was using coupons and suggested a solution when they encountered issues with the bread toaster, saying, “Maybe open it and let it cool down and try again.” The employee responded rudely, “I’m trying to heat it up, not cool it down, lady, like god.” The elderly woman, visibly upset, apologized to everyone for any inconvenience, which was unnecessary as she was merely trying to order her lunch. The behavior of the employee was inappropriate and warrants attention, as it caused undue distress to...