Oak Mill Bakery — Restaurant in Wheeling Township

Really bad and unpleasant customer service, after which does not want to have business with bakery again. We were buying cakes at this bakery for over 20 years, the same cake but few times a year. Cake name is Poznanski. When the last time purchased this cake for birthday, bringing home and cutting for guests we found out that for some reason recipe was screwed up. Cake had cinnamon added to it, when it should not be there at all. Unfortunately, a person who had birthday has allergy for cinnamon and we had to remove cake form the table. Next day contacted store and explained the situation with wrong recipe and allergy. They asked to bring it in and said that will give a call us next day, and they did. Unfortunately, they NEVER apologize, not even a word, they simply said that they cannot give us a credit, even partial because we did not returned 75% of cake. I know we are not the only customer there and they might survive without us but still, not carrying for the customers and their health and bringing up completely unreasonable request to bring back 75% of the cake to get refund, when cake already cut and eaten by guests - IT IS WRONG. 30 bucks for a cake that was purchased are not a big money , they can keep it, but REPUTATION of bad service and not carrying for customer is much more valuable. Hopefully, it will be spread and people will be aware of such bad experience.

Update 2020/11/19 - Response to Oak Mill Bakery - Unfortunately , reply from this Business is not correct. First of all, NO ONE APOLOGIZED to me, not the owner , not the manager. Second, recipe was wrong and taste was not the same as before , based on many purchases of this cake that we made. There was a cinnamon added and it gave taste, and I had allergy reaction. Third, cake was eaten at 50 % and 50% were returned to the bakery and even 50% of the price were not refunded. Forth, how manager or whoever accepted this cake say for sure that cinnamon was not there if they did not try it. It is a lie. And final - if you are trying to stay in business these days then try to do something good to your long time customers , even if they are buying for $30 or less. You need to stand behind of your product, of something that you bake, but you don't even have guts to accept that cake wasn't make up to correct recipe. Or maybe it is just discrimination because we are not Polish and you don't want to deal with other nationalities? I wish I would get a picture of amount of that cake that was returned and to prove that there was a 50%. And by the way if you were not going to refund then why didn't you just gave us back remainder of that cake? Does it look fair to you if some one took something from you and didn't apologize or gave at least...

I wasn’t going to write a review, but i have quite a lot to say about Oak Mill Bakery. To start, I came in about a month ago inquiring about a two tier cake (8in bottom, 6in top). It was for a corporate party. I spoke with Bill that day about color, decor, filling etc. He constantly kept cutting me off to let me know everything i wanted was an upcharge. For example, I wanted two different flavor cakes in the layers (I wanted vanilla in the top layer and chocolate on bottom) and before I could finish he immediately told me it would be a $50 upcharge for that. I understand him being upfront, but to me it seemed like they just added a charge for everything and at one point it got to be so annoying i left. By the time I was finished with all of my requests the cake was over $500. I left that day and went down the street to Central Continental Bakery which is amazing and they were able to accommodate me without rushing & being rude and did everything I asked for under $200. (They didnt charge me for two flavors of cake either) Here is where it gets good. About two months ago, I ordered a happy anniversary cake from Oak Mill. (Before the corporate cake mess) Keep in mind this was a 6in round cake with simple writing on the top. I paid $80 for it.. and it could barely feed 4 people. I ordered it for pickup in June, but got very busy with work and couldn’t pickup for about 4 days. Ironically enough, its my sisters birthday today and I thought it would be an easy idea to use the anniversary cake and ask them to simply rewrite on it “Happy Birthday” for when I pickup. Immediately on the phone with Bill he says its a 2 dollar 7 cent upcharge. I mean seriously… either way I agreed and went to pickup the cake. When I got there, he was nowhere to be found. Another lady (very rude attitude) checked me out and didn’t mention the two dollars. 20 minutes after I left I get a condescending voicemail from him saying I need to come back and pay for the $2. I mean seriously? I will never ever order a cake from here again, and I will make sure to tell my friends and family to avoid this place. If you want a good cake with people that are easy to work with and have average rates please go to Central Continental Bakery in downtown Mount Prospect and AVOID OAK MILL AT...

“Polish Paczki Day” disaster and disappointment. Dry and solid dough, cheap filling, probably cooked day before or earlier, maybe frozen, like for example famous cakes, certainly not fresh, pricey although looking good, but unfortunately deceiving. Customer service very unpleasant, especially represented by one lady without the name with the heavy Eastern European accent. Seems to me like very unhappy with what she supposed to do, like at list taking care of the customer and his needs .I was mistreated twice, by the same person, first during my visit in the store when I pointed her ,that I was charged incorrectly for two of them, showing her existing mistake, which she left with no explanation whatsoever and second when I called the store to complain about it. Throughout of all our phone conversation, she introduced herself as person in charge, which I asked to speak with, she was pretending like she was someone else, prompting me to describe “that person I deal with “- ironically herself and at the end and at the highest point of my frustration ,refusing revealing me her name, saying : “we don’t have last names at Oak Mill Bakery”. She continued with escalation of that unpleasant situation with her insolent behavior and attitude, saying that I’m only one disappointed , showing no remorse and at the end, she hangs up on me. The famous ,even in USA paczki day , “Fat Tuesday” is coming and my advice will be to find the different place to buy it. I can only regret my poor choice, going to the place which is overrated and spoiled probably with their fading fame and success. Just for the record, “ I’m not the only one “ ,please check the previous reviews and that was only reason why I decided to write mine . I think the formula “ customer is always right “ does not apply to Oak Mill Bakery at list in Arlington...