We have eaten at this restaurant multiple times over the years and the food not great, but good. Last two visits though I had to track down the waitress after waiting a very long time to pay my bill which was quite annoying, but I never complained.

What is annoying however, is when my family member calls ahead for a reservation, is told reservations are NOT accepted, then shows up with his family for morning breakfast only to see entire areas marked "Reserved"? Discrimination perhaps?

Unable to be seated inside with his family, including 2 small children 4 and 6 years old, they leave only after expressing his disappointment and displeasure over the "Reserved" subject.

Thereafter, he posts a review online sharing the negative experience only for the Bear Town owner to counter post negative comments towards him as if he had done something wrong?

Then the owner posted that they had solicited feedback from local regular customers in the restaurant at that time who allegedly "confirmed the rudeness of my relative"? Seriously? You actually felt it necessary to interview your customers? Who does something like this? Weird....

Then to further escalate this matter, the business owner has a "server" employee ( a relative of ours), track down my relatives telephone number and call them to complain even further? All of this over a simple matter of posting an honest complaint online?

Don't you think it would have been wise to just say "Thank you for your honest feedback, please contact me personally, I would appreciate the opportunity to resolve your concerns"...But no, you chose to take a hostile position, refuse to accept responsibility, involve your innocent patrons AND have an employee get involved by making a telephone call to the customer. I have NEVER seen anything like this...EVER!

Additionally, I perused your online customer reviews noticing you allow "faintly mild" negative comments to remain online and then showing your resolution responses, BUT, you delete the comments that are NOT in your favor such as the comments left by my relative, which by the way were NOT hostile or untruthful...AND DELETED BY YOU.

I seriously question how can the public trust you if you censor your reviews?? Answer...they cant!

If you want to earn the public trust, you must first allow for open, honest customer feedback to be published and then show the public your response to these customers showing resolution to both parties favor.

As the old saying goes, good news travels fast but negative news travels faster...As a long time widely connected local WBL resident, WBL BNI member and employed in WBL, I for one will not be promoting your establishment or visiting your restaurant again.

You need to start valuing honest customer feedback as an opportunity to improve and... start being honest with both yourself and the public!