Dairy Queen Grill & Chill — Restaurant in Whitehall

We went to the drive through this evening (11/9) around 8pm. We ordered two blizzards to which we were informed that the vanilla ice cream machine was broken. That was okay because chocolate was a good alternative. We happily drove around to wait. The car in front of us waited on their order and we paid no mind. Then, we realized we had been sitting for 10 minutes already. That was still okay. THEN, we waited for another 20 minutes. Finally, we get up to the window only to not have anyone come to apologize for the wait or tell us our order would only be a few more minutes. After another 5 minutes, we left. We couldn’t even let them know we no longer wanted our order. This was the most disappointing visit I’ve ever had even over the time I went there and they were out of ice cream completely. Poor service. Poor products. Poor experience over all. I will not be returning. Hope this helps someone avoid a...

It’s always been a hit or miss at this location, even before covid. A long wait for cold food, gravy is extremely watered down and you can’t dip anything at all in it. I mean literally inedible (how do you dip chicken tenders in water?) Ranch cup was less than half full. we stood at the counter for over two minutes before we even saw an employee-and he came from the gas station side like we bothered him. We tried to dine in but there was an extremely loud customer cussing at his children in the lobby and we had to go eat in my car because I couldn’t hear my partner who was sitting right next to me. I know there’s staffing problems everywhere but even before covid they couldn’t keep employees. Even on days they are fully staffed good luck getting fresh or even warm food. We decided to save ourselves more disappointment and didn’t go back in for our banana split and went to froyo...

I asked for a medium vanilla chocolate swirl ice cream in a cup. I’m quoted $8.82 which I thought might have been the wrong order. Then I get to the window and they ask me my order again and they quote me the right price. I didn’t even care about any of that. What did bother me was the girl who made my order in a cone and not a cup. I reminded the cashier I needed a cup and to remove the cone, he says no problem, hands it back to the girl and tells her take the cone off and put the ice cream in a cup. She shoves the ice cream in a cup, makes a face like she’s annoyed then hands it to him with the cone still attached. If you hate your job that much then why bother working in the customer service field. As for the big deal, I’m not allowed to eat cones. Never going back there again just because of the...