McDonald's — Restaurant in Whitehall

I wanted to share my experience from today's visit at McDonald's in Whitehall on e. Main Street. I work with individuals with special needs and have done this work for almost a decade. Never in my life have I experienced what had happened today, ever before. Myself and a group of individuals (a total of 3) went inside to order / eat lunch. 3/4 of us ordered food. Two of the individuals sat down and started eating some of their food that they had brought, while I was assisting the 3rd with ordering her food. Before I could assist with ordering the rest of our meals, the cashier that took our first order walked over to the two individuals sitting and stated "excuse me, but you can't eat here" I was right behind her when she said this, I got her attention and said, "im sorry, but why is that?" I explained to her that we were a group and that we still needed to order all of our food. She proceeded to tell me that it was due to the fact that we brought food from the outside. I then explained to her, that yes that was true, but we were paying customers and still needed to finish our orders. Another worker then comes over. At this point, the workers look at me very confused. I then explained again, that we are a group, and that we have separate orders that we still need to purchase our food and that we were paying customers, along with the fact that our company has been to many McDonald's and that this has never been an issue before. She then proceeds to tell me that the owner of that McDonald's would not allow it and that they would get in trouble. I again, explain that we are paying customers and I have no issue explaining/talking with the owner myself to explain the situation. The two workers have a conversation with each other, then she looks at me and says "we'll allow it this time" I then told her that this was our first time here and will most definitely be our last. Very rude and unprofessional. We were paying customers. 3/4 of us all ordered something from their menu. As I said, myself or my company has never experienced something like this before at any other McDonald's location. They are not a 5 star restaurant and give out free WiFi. I would never recommend this location to anyone, ever. McDonald's, please shed light to your employees that there are people that consume different textures of food and that there are people with disabilities that require different needs. Please be more open to those out in the community just trying to enjoy...

When you go to Mcdonalds you don't expect great service, your lucky if you get ok service, especially from the location at Main and Hamilton accross the street from the PNC call center. But my recent visit to this Mcdonalds was especially horrendous. It started off bad. The manager could have corrected the issue and i would have been happy, but she made a bad situation worse with her foul attitude. I placed a eat in orderd for breakfast at the counter. The cash register girl was pleasant, gave me my receipt and table tent with the number 30 on it. My daughter and i took our seats in the lobby and proceeded to wait on out food to come out. 15 minutes passed and i could see the look of concern on my daughter's sweet face so i advised her to sit tight and ill go check on our breakfast. I looked at my receipt on my way to the counter and noticed that the cash register girl rang up my order to go. She handed me a table tent and rang up my order to go. Ok thats fine, she probably a highschool kid and mistakes happen. The manager whom i identified because she had on a collerd shirt while the other employees had on t-shirts, proceeded to walk by me several times even though i was staring her right in her face. I spoke up "good moring excuse me" . I showed her ny reciept and she told me she called my reciept number a couple of times and asked me why didnt i come get it. I showed her my table tent and advised her my order was for here. She took my table tent and gave me my cold food in the bad with no drinks. I stayed at the counter in silence and she started the whole walking by without acknowledging me thing again. She came back to me about 3 minutes later and asked if i wanted a tray. I politely answerd yes as well as our drinks and some fresh food. She snatched the bag off the counter and yelled to the back to fix my order again. These are the same people that want 15 dollars an hour for...

They didn't give me the two big items of my order. When I went back through the drive-through to ask for them, the lady that brought my food told me I didn't get a plain McChicken like I asked for because it was on the order/receipt as a regular McChicken. I told her that I hadn't gotten it at all, and she said that she meant the McChicken she had just handed me wasn't plain because it didn't say it was supposed to be plain.

I heard them all talking about what was missing before they brought me the food and had already heard her loudly exclaiming that there wasn't a plain McChicken on her screen. So she knew what it was supposed to be because I told them that's what I ordered, regardless of the fact that they put it on the order wrong, and she decided to be stubborn about it and make it regularly. It would have been less work to just give me the plain one, as it would have been a patty and buns. When she handed it to me, she said, "We good?" With a major attitude. No, we are NOT good, but I had wasted enough time and left. I had been polite the entire time, and the way she behaved was extremely unprofessional. Maybe she was having a bad day. I get that, but you don't get to take out your poor attitude on other people, especially people you are supposed to be serving food to.

Also, my son has a dairy allergy, and I ordered his smoothie with no yogurt, so after this, I am hoping he will be okay. If he ends up getting sick because they don't listen, I am going to be extremely angry.

I am very disappointed in the service of this location. With the exception of the gentleman that was at the first window, with whom I paid for the food.

It was a sandwich. Was this the hill to die on? Not being able to admit you made a mistake and fix it, instead giving the customer something that they did NOT pay for. Do...