Golden Chick — Restaurant in Wichita Falls

Just had the worst food experience at Golden Chick. Had a big order, $53 worth. They told me, I had to wait for chicken. No problem at all, I don't mind waiting, especially for fresh food. Well, waited in the drive thru for over 15 minutes, the lady finally comes to the window and ask if we would prefer roasted chicken because the guy in the back never dropped the chicken that we were waiting for in the first place. We said yes, because we didn't want to wait another 15 minutes plus. Well we get home, and realize I guess they packed the rest ofnour food at the time we ordered, because all our food was cold. Fries we stale and gross, corn nuggets and Mac and cheese was cold. I couldn't even eat my roasted chicken breast, it just wasn't good. Tasted like it's been sitting out all day. Even our drinks were watered down because the ice melted. Just a all around bad experience. Doesn't seen like they know how to run the place. Why would you have someone wait 15 minutes for no reason and let their food get cold and drinks water down. Just a very poor job of service. I paid full price for garbage. They should be ashamed that they would even serve people like that. But the whole time I was polite and had a smile on my face, when I knew I was about to be greatly disappointed. Will never be going back there, and you shouldn't either. Don't waste your time or...

I wanted to rave about this particular Golden Chick location. The manager Denise is always polite and making sure all customers orders are fresh & correct. Even at the busiest of times that me & my family visit this location, the staff are always happy and making the orders flow. Denise & the staff always check on us after receiving our food as well. To see if we need anything & if the food is great. My family & I prefer this golden chick on jacksboro highway over the other locations. And we prefer Golden Chick over Popeyes, Chicken Express, & overrated and overpriced chic fil a. Please give this location a visit next time you’re looking for good food for lunch or dinner. It’s always fresh and never takes long to get in & out....

So, I know the staff changed and me and my husband have been there twice but on the inside. Great service about a month ago. Today, trying going through the drive thru one car in front of me sitting there 5 mins later they took the order. I pull up to drive thru speaker sit there about 5 mins later. Welcome to Golden I will be right with you. Another 5 mins later now 15 mins total nothing. So, I guess I will never be going back to this location on jacksboro highway in Wichita Falls Texas. I don't know what it is about their staff that make them think some has all the time in the world to wait for them to take your order. Especially when there's no one in your lobby and there are only two cars in...