Papa Johns Pizza — Restaurant in Wichita Falls

After placing an online order at the Papa John’s on Sheppard Access Road in Wichita Falls, I called the store to give feedback about a previous order. I explained that the quality of banana pepper included last time was substandard in size—barely the size of my pinky fingernail. I suggested that if those smaller peppers are all they have, it would make sense to include two to make up for it. I wasn’t asking for anything extra—just fairness.

The employee didn’t take the time to understand. He simply said, “I can’t put two in the box unless you pay for it.” I had just spent over $35, and that was the response? No concern, no acknowledgment—just a flat refusal over something that should’ve been common sense customer service. Not a great way to represent yourself or the store!

It’s not just about the pepper—it’s about the principle. When a product falls short, a business should be willing to make it right. The lack of care and dismissive attitude here left a bad impression. This leads me to believe that fairness isn't anywhere in his mindset only...

Have never had a complaint. And the one time I got delivered and charged for a pizza that I didn't even order. I did order a pizza and sides but the sides that I got an appetizers were all right but my extra large pizza was wrong and the sticker on it wasn't even the right order. So when I told the delivery driver before he left that it was the wrong pizza and you know try to figure out with him what we can do. Because my order was like $60 LOL. But the delivery driver ended up being really cool about it. he ended up giving me that extra large pizza went back to the Papa John's after calling them and having them make mine. And brought it back to me. So it was cool I got my meal and an extra large pizza for the inconvenience . Thank...

I love Papa Johns pizza, but at this particular location... They wouldn't take a $100 bill at the register, I've never had this problem at the Papa John's on Kemp? This is not a company policy, it's not posted on their website, not on their door, not even at the register, a sign or a sticker saying "WE DONT ACCEPT $100 BILLS" is not posted anywhere... I GUARANTEE that the manager simply doesn't have the mental capacity to count back $73.84 worth of change. Long story short take your business across the street to Pizza Hut where (I'm gonna quote the manager here) "We would love to accept your dollars as long as...