Smoothie King — Restaurant in Wichita

Usually this smoothie king never has any issues, up until lately that is. My girlfriend and I are both bodybuilders and we count our macros. We always get the same drink and same size. Here’s what went wrong. At the order machine I said 20oz 4 times. When I paid for my order the price is usually around 15 bucks, but today it was 19… I immediately thought that was weird and asked for a receipt. Never got a receipt. The drinks came out and they where 32oz. I told the lady I wanted 20oz instead, because that’s what I ordered and I didn’t care about a refund. She told me, “I can pour the 32oz in a 20oz cup for you”. I declined because the protein amount wouldn’t be the same. I understand that no matter the size you get, it’s always 45g of protein, but if you were to pour a 32oz into a 20oz, the protein content goes from 45g to 28g, due to the fact that you have 12oz of blended smoothie left over. I tried to explain that to the idiot girl that was arguing with me, telling me I didn’t understand. She then told me “this would be wasting our product if I did this for you”. I don’t give a flying F@&$ about your product. You guys messed up, not me. I said 20oz 4 times, 20 and 32 sound nothing alike, I don’t know how you mess that up. She then gave up after the problem was too great for her to comprehend, then turned to her manager and said “you’re going to have to deal with these people because I am done”. Never apologized and stormed off like an imbecile. The manager then came out of hiding and was told extremely nice and asked what the problem was, I told her, she understood, and made us new smoothies of the correct size. She even offered to give us the 32oz as well, but we declined because we didn’t want to drink 52oz of smoothie and 2,000 calories. Let me clarify that I never once wanted a refund or to keep the 32 oz smoothies. We just wanted our 20oz smoothies even though we paid for 2 32oz smoothies. Awful customer service, awful experience. Never coming back. Taking my business...

Apparently the issue of keeping staff, or having good ones, has deteriorated worse than ever. With the drive-up being the only option for the past months, I have gotten in that routine when I stop there. Today, the drive-up speaker was covered with a piece of paper with a misspelled notice that the speaker was out of order and to go to the drive-up window for service. I waited behind the vehicle in front of me at the window for 10 minutes, saw them give up and drive away. I proceeded to the window, saw nobody, and after a minute drive around to the front door and went in. The car that had been behind me in line was at the window and the one employee was there preparing to take their order. So I waited my turn to order, and while paying, I pointed out my experience, and was told “I’m by myself this morning.” Blew me off completely. Then, before she started on my order, she took menu questions and answered them from customers who entered after I ordered. She then went to the sink and did some washing of equipment before starting my order. I will not again waste 25 minutes for a smoothie on my way to work in the morning. Good product...

Edited: Once the two employees caught up with their online and drive thru orders, the female employee was very courteous and polite when taking our order and apologized for the wait. It’s obvious they are severely understaffed and we’re overwhelmed and that is 100% due to poor mgmt and not the employees fault. My apologies for jumping to conclusions and assuming they were inattentive when that was not the whole story. Ownership/mgmt needs to review sales and staff better in the future.

By far the worst customer service I’ve ever seen. Neither employee even acknowledged they had a line of customers inside waiting to order and only filled online and drive thru orders. ...