Another Broken Egg Cafe — Restaurant in Wildwood

We wanted to treat ourselves to breakfast. Having a dog that meant limited options. We needed a place with patio seating. For us, that meant a Metro Diner about 35 miles in one direction, or Another Broken Egg, 35 miles in the opposite direction. We chose Another Broken Egg. We’d been to other locations previously (including this one) and we like their interesting menu.

As we arrived, 2 parties were already seated on the patio of about a dozen tables. That left plenty of room for our party of two, plus a dog. Several other parties already waited outside, so I went in to put our name on the waitlist.

I told the hostess we had our dog & needed to sit on the patio. She verified the party was for 2. I said, “Yes, 2 plus a dog. So, we need the patio.” She said it would be a 15-20 minute wait.

Confused, I asked, “For the patio? Nobody’s out there.” I realized the patio had 2 parties on it, but it was mostly empty.

She said, “Inside or outside, there will be a 15-20 minute wait.”

I stepped back outside, & we waited.

Before the end of our 15-20 minute wait time, both parties had finished & left the patio. THE PATIO IS NOW EMPTY.

As we continued to wait, servers prepared tables on the empty patio. Anticipating being seated shortly, we patiently waited.

After our 20-minute wait, my wife went inside to ask what the holdup was in seating us, given that the patio was empty.

My wife came out a couple of minutes later. The hostess told her the patio was closed but we could still be seated on the patio. However, we would have to wait another 30 minutes. My wife reminded the hostess we’d already waited 20 minutes & the additional time would mean nearly an hour wait. The hostess simply nodded.

My wife stepped back outside to inform me of the additional wait. Upset & wanting to eat sooner rather than later, we decided to leave. My wife went back in to take our name off the waitlist. The hostess informed her that only 5 people were ahead of us & it should only be 20-25 minutes.

The manager, Jeremy, then stepped up to the hostess station. My wife filled him in on the conversation & the confusion about the patio & the wait time. He said the patio was open, they just didn’t have a dedicated server to work the area & we would have to wait until their staff was available. He didn’t give a wait time. Since Jeremy was now aware of the situation, he could have easily made things right. He could have decided to take care of a patron & put the customer first. He could have decided to fix a bad situation. He could have offered to seat us & find a server to take care of a single table on the patio. He didn’t.

Needless to say, we left.

Upset at being treated poorly, I called & asked to speak to the manager. Jeremy admitted to being present during part of the conversation with my wife & the hostess, but he didn’t intervene or offer a resolution to the situation other than for us to wait. And, according to him, the patio was never closed. He said they could have seated us, but it would have only have been another 10-minute wait, not 25 like the hostess had quoted.

Notice that his answers were completely different from what the hostess said? Yeahwho was lying?

At the end of our phone conversation, Jeremy offered to cover our meals if we returned, & he PROMISED he personally would make sure we wouldn’t have any problems again. Not sure if we can trust his claims.

Why did it take such a bad experience & so much frustration to finally get a decent level of service?

With the mismanagement--a lack of servers, blaming the weather for staffing issues, grossly underestimated wait times, confusion of whether the patio was open or closed – it’s not likely that we’ll return to this location of Another Broken Egg. We don’t want to risk being treated poorly again.

It’ll be Metro Diner for us from now on. There, if we want to sit on the patio, we don’t get put on the waitlist with patrons wanting an inside table, & there is staff to service the area. Their patio is screened, has fans to cool the area, & is welcoming without a near...

I’m not one to write negative reviews unless the establishment warrant it. May 6,2025 (date for mgmt to view camera). Male host never greeted us and ask inside seating or outside. We picked outside. Sits us down and never said a word. Walks away. Over 10 mns later a new couple gets seated next to our table. Server asked about our table she was going to take and male host said no it’s Shelby’s (not sure of name) and the female server took within seconds the new tables order. Meanwhile she was serving 2/3 other table she greeted , offer water while they look at menu. Minutes pass that felt for hour. Not 1 person approach us. The other server we never saw. Got up and left and told the host how disappointed we were and how can new tables come in and get serviced and we sitting there hungry ,thirsty feeling stupid. I work hard for my money and I don’t beg establishments to take it for bad service. I ask for mgrs name ,he wouldn’t give , started drinking a bottle of water and I said I will call mgr and he said “fine ,I don’t care”. A professional would had given us the server working and let Shelby take the new tables order when she was ready to work. Actually the one server could and would had handle the outdoor seating by herself. They had a bartender with no one sitting. She didn’t greet us. What happen to team work. Host could had offer water and explain who our server will be and follow up. This is what happens when owners hire unexpierence employees and don’t bother to train them. Shame our bill would had been a $60 plus check not including tips which we never give less than 25-40% depending on the service and servers attitude and personality. Food could had came out burn and we still would not hold that again at a server unless they cooked it up themselves. Worst customer service expierence we encounter in The Villages. 1st visit here and it’s our last. Never will recommend or step foot inside that place. It’s slow season so glad the owners don’t need the business...

I came in this morning with my mom. I ordered the veggie omelette, which was supposed to come with goat cheese and vegetables. Mom got the seasonal lemon berry mascarpone pancakes, which were excellent. And fortunately for me, she shared one with me. The food took at least 30 minutes to come, maybe more, and when we got it, my omelette was lukewarm. I didn’t complain as the restaurant was so busy and I could tell they were struggling. However, not only was it cold, but it was very bland, and eventually I realized that it had no cheese at all. (And goat cheese is not subtle.) Our server never came back to check on us once in the hour that we were in the restaurant. No one came by to refill coffee or check on anything. When we were finished eating, our server Melissa came with the check. At this point I really had some time to consider the cold and bland omelette and I told her about it. (I also left part of it so she could see what I was talking about.) She told me that she would take 10% off. The omelette was $14 and I really didn’t feel that this was an adequate solution. She went on to tell me that I ate so much of it before letting them know. Just a bad attitude. I told her that no one came to the table in an hour to let them know! I was hungry and continued to pick at my food while I waited for someone to come to the table. Thankfully, she sent the manager to us. Michael apologized for the inadequacy today and comped my omelette 100%. I feel like he was able to understand that I wasn’t trying to be unkind and I wasn’t trying to get something for nothing. The food and the service really wasn’t up to par and 10% on a $14 omelette was just not cutting it. I hope that he will review this situation with Melissa as there are times that one just needs to apologize and take responsibility for something that isn’t done right. Michael also gave us a card for a free entrée in the future, which is probably the reason I will give them another chance...