McAlister's Deli — Restaurant in Wildwood

I had never eaten at McAlister's Deli in the Villages in Florida before and I was looking forward to it. It was a disappointment. The food was just ok, but the service was terrible. I ordered online and received a message that my order was ready for pickup. Upon arrival, my order was not in the pickup case nor on the pick up counter. It was not even ready, because apparently they had not even made it yet. There was a line out the door and only two employees working the counter. I waited patiently at the pickup counter but was ignored as the two employees were helping everyone in the long line. An employee finally acknowledged me and said they would check on the order. I waited while approximately 30 walk-in customers had placed and received their orders. I was also informed they had run out of mac and cheese and potato salad even though they had already messaged me that my order was ready before I had even arrived. When they brought my order to the pickup counter, I began verifying that my order was correct, and was asked to move by one of the employees, because I was "DELAYING" other people from picking up their orders. I refused to move because: "I HAD ALREADY BEEN WAITING 30 MINUTES FOR AN ORDER THAT I WAS TOLD WAS READY WHEN OBVIOUSLY IT WAS NOT, BECAUSE THEY HAD RUN OUT OF THE MAC AND CHEESE, AND I HAD TO SUBSTITUE SOMETHING I DID NOT REALLY WANT INSTEAD OF THEM DISCOUNTING MY ORDER." Why does McAlister's even offer online ordering with ready pickup if they are not going to fulfill their service? This must be a recurring problem at this McAlister's because another customer who had ordered online had the same complaints. Where was the manager? McAlister's is a deli. I did not think it was possible to screw up a deli until my experience at this McAlister's. I will never eat at McAlister's again. I suggest McAlister's Corporate send their managers and employee's to the deli at Publix to educate themselves on how to...

My order was missing 3 items. No way I was not going to drive another 30 minutes back and forth in the terrible weather. So I called and asked how they would like to handle this. The answer: 'we can't do anything'. So I asked for a partial refund. Was told I have to wait for the manager to call me in the morning. No call back. Big surprise. Called again 2 days later and was told by the general manager she can't do anything about the missing items. So I asked for a partial refund. She said 'I don't know how to do partial refunds'. So I picked the cheapest item on my order and asked her to comp that item. I just wanted to see even just the smallest effort to correct their error. Then I was told she has 'no way to issue a refund in the store' so she has to send in a request to their IT person. So bottom line, nothing is going to happen.

I think the was GM was lying. Because if they make an error on your bill, she has 'no way to issue a refund'? Is that believable? You will have to 'request' a refund via their IT department. Anyone buying that? This is the GM saying this. GMs have full operational authority. Not buying it. Otherwise, how much do they keep because they can't 'issue refunds' ?? Or are we to believe they never make a charging mistake?

Bottom line, we're...

I have been ordering Togo from this place for a year and every time something is either​ missing from my order or my order is not correct. Today I ordered a veggie club, no cheese, no ranch - on gluten free bread. I have a food allergies. So it's very important I know my order is correct or I will get sick . When I specifically asked the cashier if there was ranch on my sandwich, she assured me my order had been checked. I got home, opened my Togo container I could smell the ranch dressing immediately. I looked at my sandwich and it was apparent my order was made incorrectly because it was covered in ranch. I called and the manager on duty was nice, friendly and willing to remake my food for me. But they don't consider it's my time I have to spend running back to pick up the correct order. I am allowed a 30 min lunch break and I should not have to spend it running back and forth to pick up an order because the staff is incompetent and can't seem to make a correct Togo order. I can't check the bread to ensure its gluten free so how am I to feel safe eating there, with all of their continuous kitchen mess ups? This is the last time I take my business there. Which is a shame because when I get my corrected order it's always delicious. But I can't risk my health not knowing if I'm getting the...