Wolfgang Puck Kitchen + Bar — Restaurant in Wildwood

The 3 hour meal … like Gilligan’s tour, it was a disaster. We were a party of 6 ~ my friend and l and 2 couples who live in the Villages. What went wrong ~

1. It took 20 min to get the first round of drinks .
2. lt took a long time to get our dinners … how long ?! Well .. several tables around us that came in after us , were served first and left.
3. One of the people at our table didn’t get their meal with the rest of us , and we had to call the waiter over. I saw him checking the computer and running up to the kitchen . 15 minutes later with no explanation the meal came ~(we think he didn’t put the order through)… No apology.. to make matters worse he started clearing the plates later bf my friend was even done eating. I asked him to stop clearing the plates bc she got her dinner later .. then added .., you remember don’t you ?!
4. Another person at our table ordered a second glass of wine that never came . When she mentioned it to the waiter he said that he would take it off her bill . How could he bill and not have brought it out ?!!!
5. The manager came over to speak to us in the now empty dining room , after another waitress said that she would send her over. (It was 9:30 and we were seated at 6:30) We told her how bad the service was and she said that she did notice that we have been there a long time….( If she did notice us … then why didn’t she come over to our table in an empty dining room and ask us how things are going or how we liked our meal ? ) Then she asked us how she could make it right ( shouldn’t she know ? This is not Let’s Make a Deal!!) She should immediately know how to comp ) The Manager offered us free drinks (or dessert)on our next visit . ~NOT HAPPENING!!! Finally she said she would take the late dinner and someone’s drinks off the check .
6. Speaking of the check , we had to wait about 10 minutes for that as well as the waiter walked in and out of the room , never apologizing or explaining what went wrong . If you want to eat here , l suggest the bar at The Brownwood Hotel , one of the couples at our table , has eaten there and said that it was the same food sent over from the restaurant. Corporate headquarters needs to send in a training team for these rookies… as well as the management!!! It has been several days since l posted this review and no response from owner / manager ~ the lack of response, no apologies, is all that l need to know . Update , l will not be reaching out to Chris . Thank you for finally getting back to me . I will be back to the Brownwood , but have no desire to return to the...

My wife and I brought my mother here who was visiting from Maryland. I really wanted to take her somewhere fancy and a place that she could brag about going to. Well that's not going to happen unfortunately. Sorry if this is long but from start to finish things weren't good. I ordered bread to start with which I was actually disappointed in that I had to pay for. Most places I've ever went to give you bread. Anyway it didn't matter cause they didn't have any (it's after 12 noon btw). So waitress suggest other items and says she'll be back. So about 10 minutes go by and she comes back and asks if we're ready to order. So we order the Messe along with our meals. My mother orders the Smoked Turkey & Avocado Sandwich. When her order comes she receives a BLT. We called the waitress over and after a discussion of what happened they realized she was given another tables order. Now onto my pork snitzel which started off that they did not have the potato salad but asked if the mashed potatoes could be substituted. So the meal comes out the pork is awesome then I take a bite of the potatoes. Omg the amount of salt in them was horrible. My wife and mother both tried and agreed they were unedible. The manager stopped at that point and asked how things were and I said so far not to good. We explained about the food mix up then I stated how salty the potatoes were. She apologized and said they now had the potatoe salad and said they would bring that out. She also said dessert was on her. So here comes the next disappointment (potato salad) I take a bite and choke on the amount of vinegar. My wife thought I was joking and she took a bite and immediately spit it in the napkin and said that was inedible. At that point we asked for the check and cookies to go. Well they didn't disappoint us at all they were just as bad as some of the other things, they were very dry and not even worth being free. So while all of this is happening my wife asks where the restroom is and they tell her it's broke that she will have to go over to the next building. Really?? How can such a big name restaurant have all these issues?? Is this really a good representation of a Wolfgang Puck establishment?? Needless to say my mother isn't bragging positively about this at all and neither are we. I can actually say this experience was not worth the $130 I spent on lunch. I hope things aren't like this all the time, if so,...

After waiting 40 of the 45 that we were told would be the wait at the Mexican Restaurant in Brownwood we decided to try Wolfgang Pucks in the Brownwood hotel. The only reason I say this is because by the time we arrived with a party of 7 we were all very hungry. We were greeted and seated right away because it was past 8 pm, but that was nice. Everyone ordered our meals including one spaghetti, three bacon wrapped meatloaves, two pork schnitzels, and salad with chicken (which I can’t remember what it was called). Anyway all three meatloaf dishes were well-done and very dry. I have never had my meatloaf deep fried but this one appeared to be cooked that way I had to work hard sawing this piece of meat with my knife to cut it into small enough pieces to eat it. I also asked the waitress if I could substitute the onion rings for the asparagus since they were the same price on the menu and since it was so late I didn’t want the deep fried tempura onion rings. She said “sure”. When my bill came there was a $2.00 up charge that she never mentioned, when I questioned it, the manager came over to explain that the onion rings on the menu that were the same price as the asparagus were a larger size than the ones on the meatloaf and that is the reason for the up charge. I received 4 asparagus stalks and there is no way I would buy 4 stalks of asparagus for $9.00. I told her that the waitress should have mentioned the upcharge when I was ordering especially because I mentioned that they were the same price and asked if I could switch at the same price. On to the pork schnitzel, I would have called it pork fritter because that is what it looked like. It was huge but very over deep fried too!!! The salad with chicken had chicken lunch meat on it instead of expected whole chicken pieces. In the end we paid our bill and left and as we were leaving the manager who said she had been working there about 3 weeks gave me her card and said the next time I came in she would buy me a drink. I would have rather she take the two dollars off the overcooked and already overpriced meatloaf. I did not feel that is was a $24.00 meal and for sure not a $26.00 meal. One last thing with so many choices of restaurants all over the Villages, you really have to put out an exceptional meal at your prices and not one of the seven of us felt the quality of the food matched the...