Philly's Phinest — Restaurant in Wilkes-Barre

Phenomenal food, dining area should have better temperature control, handicap parking is abismal unless you're fortunate to get the single spot often taken by inconsiderate drivers parking over handicap ramp. But the food is so damn good! Employees tell of the local ingredients and hoagie buns from a Philly bakery.

Few years ago I complained to management about the grilled cheeseburger being burnt, I was told it takes that to fully cook the burger. I suggested they grill the burger off the sandwich before grilling the burger do not to burn it. Bless the employees I advised, someone listened and the grilled burgers are not one of my TOP meals. Along with the Buffalo chicken stromboli, the cheese steak, well anything (sub, stromboli or sandwich) you can tell this is not frozen but fresh steak. Only issue with steak is the will often use American cheese even though original Philadelphia cheese steaks had PROVOLONE, IMO it should automatically come with anything cheesteak to make it authentic. Regardless of my personal desires, whoever it was that began this restaraunt, made some really good choices with fresh and as local as possible ingredients. I take out of towners here whenever given the chance to show off my area's good food! Thank you Philly's Phinest for fantastic food and hearing constructive criticism from a Philly's Phinest fan. Had mostly great experiences with deliveries and dining in. One time an employee told me my complaint was invalid because it was made that way. It felt to me she told me to just "suck it up and shut up" attitude. When I advised a few other employees and a manager on duty, those great employees gave great service and now make it the RIGHT way without the poor attitude of other employee. Get the grilled cheeseburger and see for yourself. Highly recommend any choice of wings the sauces are the Phinest! I like the mild, honey mustard and butter garlic, if you want my recommendations. Try the strombolis, cheesteak or buffalo chicken are my faves.

My next recommendation is to make buffalo thighs, more meat for...

I have never been talked to so horribly by the lady at the front answering phones! First I will start off! We waited over a hour for our food, give or take I understand with all that’s going on with the virus ok it may be busy, but I spent 40.00 on pizza and wings and EVERYTHING WAS COLD! I called politely and told them I said sorry! ( why am I saying sorry 😐) but I did and she was like yeah ok well we need all the food back and we will remake it or I can give you 15$ credit!!!!!!!!!! Like wait I spent 40$ and cold food! I don’t get it! This woman was so unprofessional it was sickening! My family decided hey we will wait and get new food but with this virus and not knowing what they would do to the food, I called back and spoke to the manager and he said he can only give 15$ if I don’t reorder and give him all the food back! Understood but my kids are hungry and now we would have to wait another hour and change for new stuff! So yes I said forget it and give the 15$ credit and this was speaking to the woman at the counter who lieddddddd and said hold on let me get the manager and then came back and I said but what happened to the manager and she said she was the manager too! Hmmm. Very unprofessional and rude and I’ve heard so many bad things about the women being rude but I’ve ordered before and wasn’t bad... but wow I’m in shock with this place of business “ “ she was like do you want the 15 back after me telling her yes 3x! She was rude and sarcastic! And hung up on me!!! NEVER AGAIN AN ILL REMEMBER TO LET EVERYONE KNOW WHO TOLD ME NOT TO ORDER WITH THEM, as well as my other friends and family! Sorry for the rant but this company is no...

The buffalo chicken stromboli is phenomenal! I've also enjoyed the crab cakes and clam strip dinners. Another time I ordered the grilled cheeseburger patty, that was fantastic as well, however I feel it should be placed in a different wrapping to keep that grilled texture. When it arrived wrapped in the paper/aluminum too much steam ruined the desired grilled crispiness enjoyed on grilled cheese. Cheesesteak sub is good, too. I'll have to try cheesesteak stromboli based on the reviews here. I've also enjoyed fried veggies and fried mushrooms and a burger too. I have ordered this often because I think the food is great, I've even joked asking what kind of pixie dust is it that they use that makes the food this good? The woman on phone said they don't sprinkle anything on it, I suppose she wanted to assure me it has no such additives, which made me chuckle. I think the woman who has answered several times when I've ordered is Donna, she's personable, helpful and seems to like working there. IMO happy employees is a plus for any business. Initially, I reviewed based on deliveries, since i have been to the location several times over the past year for pickup/takeouts and more recently have returned for dine-in. 9 out of 10 times it was great to phenomenal food, fantastic service and overall a...