Bagels on Pointe — Restaurant in Wilmington

First & foremost...please know that in order for me to score any business or establishment, a 5-Star rating...it has to be something extraordinary. Mr. Bagel Meister did just that & exceeded my expectations on this Sunday morning.

FOOD: "The Caesar" breakfast bagel sandwich. This specific item was recommended by one of the pleasant ladies at the counter...& did so without hesitation. This bagel sandwich consisted of 1 sausage patty, 2 strips of bacon, a generous bottom layer of cream cheese, egg, jalapenos, sweet red onion & hot sauce, all layered in between a sliced (non-toasted) jalapeno/cheddar cheese bagel. The bagel, itself, was perfect!! And I do mean...PERFECT. The bagel bread consistency was soft, but yet...still firm & had no "chewiness" whatsoever. The baked-in jalapeno & cheddar cheese gave the bagel a spicy kick but wasn't too much heat. Perfectly balanced, perfectly prepared, perfectly baked & just that damn good! The combinations of sweet & savory inside, created an explosion of various flavors that just married well together. Each bite delivers some gradual heat that intensifies due to more jalapenos, sausage spice & the touch of hot sauce...but then is cooled down by the smooth cream cheese & sweetness of the red onion. About a quarter of the way through eating this sandwich, the pores on the top of my head opened up & I could feel the small beads of sweat beginning to form. Although I would normally say "that's too hot", it was not the case with this breakfast. I just kept going...washing it down with milk to tame the spicy oils on my tongue. This bagel sandwich was an absolute homerun & will be enjoyed again. On top of this sandwich, I brought home a toasted sundried tomato bagel with vegetarian cream cheese for my wife. She simply stated to me...."this bagel is incredible!" SCORE: 5 STARS!!!

SERVICE: When I first walked inside, I observed approx. 4 others dining with no one else in line before me. I was greeted with a smile as I approached the counter by a young lady, rather than as I entered the restaurant. As a tenured sales manager & trainer for over 15 years, my expectations of my staff were to always greet paying customers, immediately, to create a personalized experience & to show appreciation for their patronage. Besides this particular, missed opportunity...Mr. Bagel Meister excelled. The prep & delivery time for my to-go order was very acceptable & was thanked for my business by John, as I was leaving. SCORE: 4 STARS!!

OVERALL SCORE: Mr. Bagel Meister delivers on perfect bagels w/ some surprising combinations of flavor. They also have a diverse, extensive menu that caters to vegans & vegetarians as well. I'll be back again soon & will be sure to bring my wife with me next time....

I went here for lunch today and we ordered 3 bagels. Only one of the bagels came out correct and the other two were completely mixed up including meat. I have dietary restrictions and cannot eat red meat or pork and when we went up to the counter to ask which sandwich was supposed to be which the girl acted like she didn’t know what we were talking about in spite of us being the only two people in the restaurant. We tried to explain the issue and I stated that I needed not to have real sausage and she seemed to understand and took our bagels to the back. When the bagels came out, it was clear they just switched some of the components on the inside because the cheese was still leftover from the first mess up (we had different cheese on each sandwich). It also wasn’t clear if they had ended up actually switching the meat to the correct substitute. To us it wasn’t that big of a deal because I don’t have cross contamination issues but it was clear that they didn’t care much about the possible allergens. I don’t normally write reviews but I would like to make a point that this can be a huge liability if someone has bad allergies and if they come to you saying they cannot eat something, please actually remake the...

I don't understand all these folks who boast NY credentials and then claim Bagels on Pointe are "the best I've ever had." I'm here to tell you that 1. these days, it's hard to find a real bagel, even in Manhattan, and 2. Bagels on Pointe does not sell bagels. They sell truly lousy bread rings, spongy-soft (because that's apparently what people are clamoring for--toothless people?) and flavorless. Seriously: blinding whitebread flavorless. A true bagel has texture, its dough boiled then baked, offers some resistance to your teeth, should even have a bit of crisp outside and a chewy density inside. THAT's a bagel. I'm very sorry, but I can't get shrimp and grits in NJ or NYC, and I can't get a decent bagel anywhere in Wilmington except Empire Deli and Bagel, way up Market Street in Ogden, which are B+ (and sometimes A-) and source an...