Kilwins Ice Cream - Chocolate - Fudge — Restaurant in Wilmington

I have always loved Kilwin's chocolates and other desserts. Many times, after biting into any chocolates that were unwrapped, inside the glass case, the immediate thought I had was how stale this tastes! After Kilwin's started having less wrapped options for chocolates, I stopped buying them altogether.

I remember always loving the candied apples at the downtown location. I decided to give this location a try, and I regretted it. After biting into one, I thought that I don't know how long the apples sat behind the glass, but it must've been weeks based on the apples being bruised and mushy. After the first one being this bad, I thought I probably just had one bad apple, so I gave the second one a try. This second one was even worse, bitterly SOUR and mushy and bruised. This was not a normal granny smith apple kind of sour. I took a photo of one of the apples before disposing of them both.

This same day, I was helped by an employee who was very nice, but she did not even know there was a customer loyalty program. She did not know the prices of desserts inquired about, nor did she remember to apply a discount at the register that she lured me into for the candied apples purchased.

The quality of products is pretty low at this location, and apparently their employees are not thoroughly trained.

After all of this, the manager Katie showed me genuine care. She made every attempt within her power to make my experience right. Katie is a great manager. She cares about others and is very helpful. She made my one star review a good review. Thank you Katie for your help! I will return and support...

First visit to this Kilwins. Have always been a fan of the ones we have visited. Fudge and ice cream were good but the environment wasn't very welcoming. No greeting, no eye contact. With how many people were working behind the counter, they had only one managing the fudge and the wait was long. It would have made sense for those standing behind the counter to assist while the party in front of us was placing a large order and asking questions about the different treats, which is their right. Also, we asked if they offered sugar-free options and was told no, which was disappointing as usually candy/fudge stores usually offer these options for diabetics or sugar-sensitive...

Went in today already knowing exactly what I wanted. There were two staff members working. There were two people ahead of me. Once the first person was checked out I was still not waited on. I was in the establishment in line for about 8 minutes and never even greeted. Not sure why I couldn’t get service but after the treatment i didn’t really feel like ice cream so I left. Disappointed in the interaction and probably will not bother to try this...