Brew HaHa — Restaurant in Wilmington

This review is not for the actual coffee but the experience I had this location today - Saturday 2:55 pm. Baristas are mostly friendly and courteous at almost all coffee places I have been to. But not this one. The guy here never smiles and as I would find out later is a tool. I ordered 2 medium roast short coffee's for my wife and mum and a latte for myself. We asked for an extra empty cup as my mom can never finish the entire cup and wanted to split the extra coffee with me. I state this as it's important to what happens next. My wife while adding milk to her coffee accidentally knocked over her cup spilling the entire coffee. No biggie. I informed the barista about the spill as we were cleaning up. He walks over with a towel and starts frantically cleaning up as well. Meanwhile I go to order my wife another coffee. I casually mention to the Barista taking my order that we spilled the cup that we ordered earlier even as I am pulling my wallet out to pay. This guy runs over from wherever he was cleaning up and tells us this..... since you got an extra cup and spilled it, you will need to pay for this coffee. Surprised, I said... sure. What made you think I wasn't going to pay? What he said was pretty audible to everyone around me waiting to order and frankly it was a little embarrassing. All this over a frickin' $1.95 cup of coffee. Who does that? I wasn't planning on taking it for free anyways but his long winded explanation on the extra empty cup and his assumption of me not paying for it really ticked me off. The lady behind me who overheard our conversation caught me later and said she wasn't surprised as she has had a similar experience at this location over a sandwich but does put up with it because the coffee is so good. But not me, Never ever going back here again. Brew Ha Ha! If you are reading this, you just lost 4 customers from my family and perpetually more if this treatment continues at this location. I think your coffee and food menu is amazing but it's the people that make a...

We discovered Brew HaHa with our realtor when we moved here a few months ago and it has become our go to coffee shop following walks or bike rides along the Brandywine Creek. They have great coffee, iced tea, bagels, coffee cakes and cheddar chive biscuit sandwiches. As is customary, coffee shops have a counter set up with creamers, sweeteners, napkins, utensils etc. The same is true for Brew HaHa; and these items should be replenished each morning before opening and throughout the day. On our most recent visit at 10:00 am we ordered two cheddar chive bicuits. Upon receiving them, I asked for a knive (not a complicated request and easy to solve) to cut them in half for sharing and I followed the employee back to the kitchen entrance and waited for her to give me a knife, while she commenced preparing other orders. When she exited the kitchen she indicated "We have no knives". A food establishment with no knives! I then walked over to the counter where I placed my order, asked for a knife and the barista went to get one. I also told her that they are normally at the counter. I then returned to the table with my guests. While seated, I noticed the two employees who I spoke with having a discussion and they both disappeared into the kitchen. Apparently while they were discussing my request, Brew HaHa received a shipment of knives because the employee exited the kitchen and walked over and gave me the knife. Kudos to Brew HaHa for locating a company to deliver knives on such short notice!!!!! Of course this issue isn't about the knife, it is all about CUSTOMER SERVICE. Please don't flat out lie to a customer and then get caught in your lie. You are in the service industry; and you should treat all your...

I’m sooooo disappointed with the service here. I used to come here with my mother about once every two weeks but I will never be stepping foot in this one again. As soon as I walk in I’m greeted with a long line with about 6 customers in front of me and one cashier working. After 1 customer was helped another cashier comes out in a crop top with her belly ring out. Cute belly ring but not what I want around my food. Two customers left in front of me and I can’t wait to get my bagel with chorizo. I take a look at the bagel board and all it says is that there are garlic bagels left, although I went there for a cheddar jalapeño I’ll settle for garlic. I hear an older lady in front of me ask for the garlic bagel and the cashier takes it off the board and says sorry just ate the last one! You ate it? At least lie and say you ran out but no he ate it. I get up to the counter FINALLY and am greeted by Ms. Bellybutton Ring (I think that’s a health code violation). I ask if there are any bagels left and she says she’ll check. She comes back and to my shock (not really) no bagel. Apparently they run out every morning according to bellybutton. If you run out wouldn’t it be smart to order more? Hey but what do I know? Thank goodness for Del Ave Brew-Haha who not only had my bagel but had 2 back ups pulled when I got there because they thought I might like to try...