Trolley Tap House — Restaurant in Wilmington

Our server brought us drinks but never came back to take our order - I finally had to ask the hostess about where our server was after 20 minutes. He only came back because she told him to. Turns out he was paying super close attention to his two tables of 8-10, visiting them every couple of minutes, but not our table of 4. I know this because I tried and failed to get his attention several times. We also won a 'free drink' ticket during trivia, but he wouldn't honor it for a mocktail (my friend is sober). He immediately said 'no, alcoholic beverages only.' I went up to the bartender myself and she said of course they would. When he finally did bring our food he didn't bring silverware - again, the hostess had to bring it. I honestly shouldn't have left him a tip and just given it to the hostess and the bartender. The paper menus were never taken from us so they got soggy and started ripping all over our table.

The food was fine once we got it - pretty standard and good portions. Giving it a 2 for atmosphere because it was impossible to hear the trivia lady give directions because they had her parked next to a huge 8 top table who clearly wasn't there for trivia and they were drowning her out. It was also hard to hear because she was really close to the outdoor seating and also full of people who weren't playing so it was loud. Not complaining about the people enjoying their dinner and company - but that didn't make it enjoyable for those of us who came to play. Luckily it's mostly digital but it did make it hard to enjoy the game because we were feeling frustrated. They need to add another speaker or move the trivia host away from their...

Dear Owner & Management Team,

I am writing to formally express deep concerns regarding an incident that occurred during a recent visit to Trolley Tap House. My intent is to bring attention to what I consider a serious matter regarding guest safety and professional conduct within your establishment.

During our visit, we observed multiple instances of inappropriate and concerning behavior from your bar manager, Matt, who was wearing a Puma hat at the time. His actions—including unwarranted physical interactions with guests —raised alarm among patrons, including families dining with children. Initially, we assumed he was a bouncer due to his aggressive approach, but upon inquiring, we were shocked to learn that he was in fact a manager.

It is extremely troubling to witness behavior that not only disrupts the dining experience but also creates an unsafe environment for your customers. A manager’s role should be to enhance the guest experience and ensure a welcoming and professional atmosphere, not engage in conduct that could be perceived as threatening.

As loyal customers and members of the community, we strongly urge you to take immediate action in addressing this situation. We ask that you review your hiring practices, employee conduct policies, and steps to ensure all guests feel safe and respected in your establishment.

We trust that you will take this matter seriously and implement appropriate measures to prevent such incidents in the future. Please let us know how you plan to address...

There's a certain time of the day I wouldn't recommend going. Its happened to us twice. Right now there's a young waiter working there who seems like he has no idea what he's doing. We sat ourselves down, and he came to take our order (without writing anything down on a pad). We had ordered two beers, which he didn't remember until just before our food was ready. He had also forgot sweet potatoes fries for one of the orders. Then when we went to pay with credit, he said that there was a sign on the door that they were only taking cash because the register was broken. However, the door with the sign on it was opened when we came in, so we didn't know. I think that's something he should have mentioned when we sat down because when we paid the checks, most of us didn't have cash. He was able to compensate my order of the buffalo tots for fries. Otherwise, the food the great, good variety of beers, and the band "it's all good" was playing and they did a fantastic job! Wish they could've had a bigger audience for the live...