Buffalo Wild Wings — Restaurant in Wilmington

So to start, I'm not one to blast a company. But we went me and my family that is to bdubs to eat. Walking in there busy understandable it's Saturday but we get seats quickly. Then spend 20 mins waiting for drinks. "Just to order them."we get them ordered and wait another 10 mins to get the drinks. At this point, I'm already thinking we should just leave, but she takes our order as she's dropping drinks. So we go ahead and order. Then we wait for food as busy as they are. I don't pay no mind to time on food. What I do pay attention to is the fact mine and my wife's drinks. Which is just soda so no need to go to bar, are empty long before we get our food. What's worse is my sons cup has shit stuck to inside and floating in drink. Are waitress checked on us one time during this whole thing and said she was bringing us refills. Those never came, so we get are food and I ordered tatertots. So I get them there's 20 of them I ask about that and they say it's by weight which is 7 1/2 ounces ok. We're done eating three of us haven't had a drink in better part of half hr. Lady is doing whatever chatting with this one table for 15 mins just for drink order. I finally go ask her for the check, which she brings. I ask to speak to a manager, and her responses are sorry we're busy, 7 1/2 ounces for tatertots, just for reference that order of tatertots cost 5 dollars before taxes, so that's .25 a tot crazy right. You can buy a whole bag at walmart for 5 dollars, but im paying for their bag with the first order she did say she would be happy to get us some to go cups. then she offers 20 percent off. In a manner like I'm only complaining cause I don't want to pay my bill. Not the case at all, so I just said no, thank you, pay my bill, and leave. I'm writing this to put this place on blast as me and my family eat there regularly. But the fact that u have left me feeling as if I'm just a mooch. really shows where this establishment is as a location. Just for reference me and my family are in the middle of the floor. Not tucked in a corner, they had one big party, which our waitress was not part of, and she looked like she was taking care of 5 maybe 6 tables this...

Not going to lie,I used to hate this place. For a long time I flat out refused to go because I'd had several bad experiences in the past. Well,one night,my husbandand I were out without the kids and we decided to give it a shot and boy was my opinion changed!! We got excellent service,our food was amazing and the whole atmosphere had improved ten fold!! We now go a couple times a month,when our schedules allow and every time it's always great! Edit Tonight was an awful experience! We were there for almost two hours because thing kept getting messed up. My order couldn't be filled because they were out of something and they don't tell you any of this until you order or the server plays dumb,my husband ordered wings to go and they gave them to Door Dash and tried to give us the mistake,then it took almost 45 minutes to get our bill straightened out. Our server hovered around us trying to ensure a tip for mediocre service and half assed apologies. My husband even spoke to a manager who offered no apology and just added to the frustration of the entire situation. I knew me giving them another chance would blow up in my face and tonight just proves you can put lipstick on a lig but,in the...

Worst visit ever to a b-dubs! First of all our table was dirty. I ordered a double Beam and Pepsi, they said they couldn't do that but they could sell me a single and a shot, which is exactly how it was brought, they couldn't even mix it after I paid for it. When I ordered my food I asked for tortilla chips instead of pita chips, the waitress said she couldn't do that. My wife ordered a buffalo chicken sandwich with extra sauce on the side. She was brought a buffalo chicken wrap, that they forgot to put the sauce in so there were two sides of sauce. The waitress tried to argue and say that she didn't remember my wife ordering a sandwich. The 2 soft pretzels that came with my food had so much salt on them that it could have easily salted 6-8 more pretzels. When I asked the waitress if she would be happy with that much salt, she said yes, but she likes salt. There was so much that no human being could possibly like it unless they like it by the spoonful. They remade everything, but left all of my food except the pretzels, so we had to eat separately. Then I had to ask for the cheese that goes with my pretzels because she...