Burger King — Restaurant in Wilmington

I love BK, but todays experience was not it. We ordered 2 chicken sandwiches, 2 large waters (paid for), a triple cheeseburger, a mocha iced coffee, and a hot coffee. We were asked to pull around front to receive our drive thru order with no one behind us, for what I can only assume was to keep their average drive thru time down. We ended up spending 15+ minutes here and still left with the wrong order. They forgot the waters and a patty on the burger. I told the worker we were missing a patty and had ordered a triple, and she took the sandwich back inside before returning to tell us that there were already two patties on it. We explained again that we paid for a triple. The worker requested to see a paper receipt for our mobile order as she could not take my phone into the store. I was not offered a receipt so showed them my order in the mobile app. The worker asked to take my phone into the store, which I allowed, as well as the original sandwich, and brought back the same sandwich with another patty plus my phone covered in grease. I thought you couldnt serve returned food in food service. Just seems like an exceptional hassle, and I cant imagine many people are trying to defraud fast food restaurants $1.25 for an extra patty. To top it off the iced coffee was vanilla, but we just left it alone...

Worst Burger King, and worst fast-food place I have ever been to. The restrooms were filthy with the urine on the floor. I mean, the entire restaurant was filthy, and there was not a single clean table in the whole place. Even the floors and the counter were disgusting, not to mention the cashier's hands and fingernails. I am very glad she did not touch our food. The food itself was subpar, my Whopper was cold, and the drink machine looked like it hadn't been cleaned in quite a while. There were also no cups for the ketchup dispenser, and the employees looked at me like I was stupid when I asked for some. There were also no packets of ketchup available, and when I finally convinced an employee to give me some, they handed me a gummed together mass of filthy, busted packets. I will never eat there again, and have forwarded my complaints on to the corporate office. The only thing that could redeem this restaurant is a...

Been here twice, worst Burger King we have been to. First time we just got a shake, keep in mind no cars in parking lot or drive thru we were only ones there. Employee greeted us like we were disturbing thier personal time by making an order, it took over 10 minutes to get our shake and staff was extremely rude.

Second time we went inside, I love BK so I gave them another chance, again only ones there, staff were too busy talking to each other to notice us at the counter, rude again while taking order, coke was out at the machine she had to get it from the drive thru machine, when we got our food it was cold. Now we know why there are no other customers every time we visited.

Love BK but this location is horrible, just go to Wendy's up the street friendly staff, hot food.

Side note: we did a review for a free Burger, and gave them same rating as i did here nobody cared...