No 1. China Restaurant — Restaurant in Wilmington

DONT GO HERE!!! Me and my family used to go to this place a lot but we stopped going about a year ago after the food changed - the chicken and broccoli had onions in it, the rice in the shrimp fried rice was crunchy, and the steamed shrimp (our favorite) that used to come plain with old bay had a nasty sauce. They denied that their was onions in chicken and broccoli, apologized about the rice, and told us that they changed the shrimp but if we ordered it again that we can tell them to cook it in Old Bay like they used to do it and they would be happy to accommodate us. Tonight we decided to order since some time had past and we thought it might have improved. We got 2 pizza rolls,a shrimp roll, 2 shrimp sticks, 2 shrimp fried rice and 2 steamed shrimps (ordered with old bay and no sauce like we were told we could do). The fried rice wasn't cooked all the way, but the main problem was the shrimp had the nasty sauce and they put Old Bay on top of it. I called and explained that it was wrong and was transferred to a male manager (he didnt have an accent) who was very nice and apologized and told me that he remembers when they used to make it the way we liked and that they would make it the way we wanted it and take the other shrimp back ASAP. We were happy with that and continued to eat the rest of the food. Then 5 minutes later the woman that took our order called back and said they couldnt make it because they dont cook it like that. I explained that the other manager said it was ok but she kept saying no. I got mad on the phone after talking to this girl for a few minutes after I asked over and over for her to put the manager I spoke with on the phone. She only got someone else after I said "When someone asks for a manager you are supposed to get one". The guy that she put on was a different guy (he had an accent). He told me he was a manager and that they wont fix it even though the manager I spoke to said it could be fixed. I told them I wanted a refund for it and that they could come get the food. The guy called me back about 15 minutes later to say he couldnt refund the money unless we charge it again without the price of the shrimp and they will refund the full charge in a few days. Or that we could get store credit, I charged it again since I will never go back. When the delivery guy that gave us our food came back for the 2 shrimps (I think he was the second guy I spoke with) we asked him who the Managers are tonight and he lied and said he didnt know. Because our total after refund wasnt enough to get our 2 Liter free he told us to give the free soda back even though it was open LOL. He yanked it out of my daughter's hand and left as fast as possible. Its normal to have your food get messed up every once in a while, but the way they handled everything is why Im never coming back. Very unprofessional, no customer service skills whatsoever other than the first guy...

Service is prompt, professional, and FAST. When they give you a time, it is ready. If it is still being prepared...they apologize and you know it is fresh! Prices are good, especially in this economy. Make sure to put the date on a menu when you receive it. Have them read your order with the prices and total, most of the time they do this without you requesting it. Sometimes people make mistakes, this eliminates that hassle. Order EARLY in the evening, not close to closing. Food is most often fresher and has not been sitting around! CLEAN establishment, inside and out. That is NOT EASY, given the location and state of nearby homes and streets. No trash, broken glass or oil spills, even the dumpsters are cleaned on a regular basis(no smell, none)! There is a place to sit and eat, or wait for your order. No restrooms, do not ask. Every container is full to bursting open, never skimpy on portions. Shrimp Lomein is awesome. One in every bite, and is two meals for me. I have to roll away from the table, lol. Dumplings fried or steamed, I cannot get enough of them. General Tse Chicken is either very good or old. Most of the time it is tender meat, slighty crispy on the outside, with perfectly cooked rice, and steamed broccoli. A few times old chicken that was reheated. Now I inspect my order and show them if there are any problems, BEFORE LEAVING. I do not accept refunds or a second try on the food. I do accept beverages or other ready made items, that equal the price of the unacceptable dish in trade. It just means I will be getting dinner elsewhere that night. This is NOT a suggestion, do what you can to properly come to an agreement that fits YOU. I bring another bag to transfer the order into. If everything is in order THE FIRST TIME, I thank them, give a deep respectful bow and LEAVE A TIP! They remember! Think about it. Who would not remember getting quiet respect, even...

Just to let you ,you low life I recorded the call you didn't even put the manager on the phone ,food is usually good from there,unfortunately this second time this has happened, this does not have anything to do with fresh or dirty oil I had Cho mei fun I bought it yesterday I saved it for today it was still fresh ,this women told me there was a possibility there was bacteria in my fridge, I did not get sick but there was a sedative effect I still feel groggy ,I ate this a little after four, I don't know the Exact time I just know it was in the 4 o'clock hour ,4pm and now it's 8:26 pm now ,it was bland tasting l8ke water was added,in the recording it felt and sounded like I was talk child trying to lie about the situation , so I simply asked her if she believed in God ,and she said we are talking about food,then I said answer the questions, she said yes,I said I don't got time for your lies I'm not ordering anything from here again ,and God saw and know what happened to my food,then hung...