Wendy's — Restaurant in Wilmington

This message/ review is addressed to Whitney Ricketts the General Manager of this location. Does the staff get educated on your menu? Do they have the answers for people that have allergic reactions? I will answer that question.. No they do not the answer I was given was look it up on our app in the nutrition section! That would be just perfect if I had a device to do that but I was asking because I did not have one at that moment. I will be adding a photo of my receipt so you can pull up your cameras to reference the date and time and the exact situation. The question I asked is “Does the frosty have real milk”? That was the first issue. The second issue is How rude do your employees have to be to qualify to work at your company? Shineka at the register did not know I have an illness that has left me with hardly any volume to my voice, but she stated yelling at me isn’t going to get me anywhere. I ordered a chicken nugget meal with a Med coke and an extra large water. When I arrived at the window I received my bag and my water but no coke. I asked where my coke was she said I didn’t get that and I told her what I ordered and she repeated I didn’t get that. I asked if I could just pay for the coke and she responded with yelling at me ain’t going to get you anywhere. The manager came after Shineka was raising her voice as well as mumbling all sorts of things to the other employee Kimora. Please play back your cameras so you can see the most pitiful definition of customer service. You should be embarrassed how the staff at this address conducts business for you! No need to respond to this review as I am smart enough to understand how the manager and staff will defend themselves or maybe not maybe no one cares anymore about...

I was placing an order through the drive thru the female taking my order for a baked potato she said it would take 15 minutes to cook them I told her I would wait, keep in mind this is food for mom who just found out that she is in STAGE 4 LUNG CANCER, the female act like she couldn’t hear because the speaker wasn’t working correctly, so she say, I asked if she wanted me to pull up to the window to place the order she said yes when I got to the window she had the worse attitude and she continued to call out the bake potato that I ordered incorrectly when I corrected her she began to get LOUD AND TRIED TO OVER TALK ME and when I began to give her what she was giving me she CUSSED AT ME AND SLAMMED THE WINDOW IN MY FACE meanwhile the person I was on the phone with could hear everything that was happening. I went inside demanding my money back she was still YELLING AND CUSSING AT ME And I continued giving her what she was giving me then she thought I had left she asked one of the cooks if I left and HE START SPEAKING VERY RECKLESS TO ME AS WELL(tall skinny white guy with glasses and dark brown hair that came to his shoulders). Jennifer who is the female I’m speaking of finally gave me back my money. I went to another Wendy to get info and got the GENERAL MANAGER NUMBER AND HE HAS YET TO CALL ME BACK AFTER I LEFT HIM A MESSAGE…MIKE…I WELL NEVER GO TO ANOTHER WENDYS THEIR CUSTOMER SERVICE...

Messed up my order, didn’t give me my receipt or straw in the bag and I didn’t realize it til I had left. I was missing a sandwich that I’m sure they charged me for. They lack professionalism and customer service but it wasn’t that bad just kind of sloppy with service but it’s fast food so I get it. The lady didn’t apologize for messing up my order or anything she seemed upset lol! I told her thank you she just said “uh huh” it was weird and offensive she could’ve apologized and said no problem listen Wendy’s if you don’t get better employees with great customer service skills your business is going to fail it’s that simple. Idk why she seemed upset I’m the one that was hungry and order was messed up!! I would say this location needs to improve their customer service skills and professionalism seems like they are ignorant when it comes to taking care of business. I knew I should of went to Chick Fil A by Bank of America 😂 go to the Wendy’s on shipyard if you want Wendy’s this one will mess up your order and act like they are too upset to fix it lacking manners and people skills. They gave me two burgers I asked for one burger and one chicken sandwich I was missing the chicken sandwich. I like the lady with the colorful hair idk what happened to her but...