Starbucks — Restaurant in Winchester

Honestly terrible experience, I'm really shy and avoid confrontations at all costs, but this is the first and last time I'll be ordering from this store. I am always afraid to order via apps, but I tried it out this time and while that was very easy to place the order...but it was frustrating as I expected it to warn me once the order was ready... it only gave an ETA for the time it would take to get it done. I literally work across the street from this store, it would not take me longer than 5 mins to arrive to pick it up. But I gave an extra 10 mins from the eta of when it should have been ready...just in case they were busy and that may have been the worst decision. I had ordered 2 Ham and Swiss on Baguette, one caramel frap, and an iced coffee with milk. When I arrived, only my frap was sitting on the counter. Basically pushed aside to a corner, I had tried to wait patiently for one of the employees to speak to me. I wanted to be respectful and understand as I worked food before, they had a terrifying drive-thru line and it was building up inside too. I remember the stress that came with that, but seeing as they ignored me and everyone else who had already ordered in the lobby as well was down right awful. Eventually, a lady asked what I had been waiting for and I explained I had ordered via the app and I saw the frap was ready, but was wondering about the other food. She proceeded to tell me the order must have been taken and simply looked at me silently afterwards that without even offering to remake it. Another gentleman behind her probably noticed the look of confusion I gave her and stated he would remake everything I was missing. That was fine, I understand mistakes happen...but after that I was given an iced coffee with syrup, but never had any mlik put into it and was sent on my way. When I asked about the pair of Ham and Swiss, I was told there was no baguettes and was offered a croissant ham and swiss. I was frustrated, but assumed it would simply be a change of bread and that would've been fine. That...wasn't the case though? I was given two of the croissants from the bakery as replacement. It may seem petty, but I literally came for a sandwhich as part of my lunch and for a friend of mine. I ordered that as I was looking for anything that was a little more than a snack. Worst part of it was that I wasn't even apologized to. I really regret not sticking to my guns and requesting a refund, this was ridiculous and sadly the only thing I that was correct was the caramel frap...seriously upset with this service. It even wasted my chance to go to another place and order something I ACTUALLY enjoy for my break. Sadly I didn't get a picture of the croissants, I had forgot to take a picture of those...but at the very least I am adding one for the coffee. Not the best lighting, but you can still tell there was no milk. If I could give a rating of no stars I would, sadly the default option is...

NEWEST REVIEW I understand that this particular Starbucks isn't in the best part of town, but the employees should have some sense of compassion. A person was lying in front of this Starbucks yesterday at about 1000 hours. It was well over 100 degrees. That tells me they were in distress or needed help, or worse. Yet, no one working at this Starbucks store bothered to call for assistance. I know because I asked. This kind of thing may always occur, but no matter what you think, this is a human being.

Unfortunately, the type of service at [this] Starbucks has declined over time. The people working behind the counter don't care whether your order is to your liking. For that matter, how they have you wait for them to take your order when there is no one in line? When I asked for a "stir" for my coffee, the girl behind the counter looked at me as if I had asked for a silver spoon. She told me to use a straw instead. The entire store is dirty, and the bathrooms are worse.

I had written an excellent review of this establishment long ago. The employees have allowed it to go to their heads because it's now quite substandard. The manager or regional manager should examine the store's cleanliness, baristas, and practices and offer supplemental instructions on dealing with the public.

RECOMMENDED: No, but I've seen worse SERVICE: Non-existent PRICE: $$ CLEANLINESS: Poor PARKING: Convenient REASON/INTENT: A cup of coffee

OLD REVIEW Every time I see my doctor, I stop in at this Starbucks located at 4505 E Charleston. So you can imagine that I haven't been here in quite some time. This morning I was astonished to see that this relatively new Starbucks was very crowded since only a year and a half ago it was brand new, and only a handful of customers frequented here.

This store is much larger than most and one of the few Starbucks that still have comfy chairs for customers to sit as well as the now-standard hard seating and tables. I come here, as I said, because it's only a few minutes from my doctor at Culinary Health Center. But I also come here because the staff is extremely friendly and makes you feel very welcome. One woman, in particular, brightens my entire day with her broad smile and inviting repartee. She knows who she is, so I won't embarrass her by using her name.

You don't often go to "any" Starbucks these days because of people, but in this case, I always make an exception when in the area.

REVIEW AT A GLANCE RECOMMENDED: Highly SERVICE: Good to excellent PRICE: $$ COVID: Practices pandemic regulations. PARKING: Convenient REASON/INTENT: Morning coffee...

Updated 7/6/23: I really wish they would tell you in the app that the store is closed before you order, they're supposed to be open until eleven but it seems like it's drive-thru only after eight or so. Kind of defeats the purpose of ordering ahead.

Updated: they've gotten a lot faster and this is my go-to Starbucks, I really like the employees here. It's one of the latest open Starbucks in town, there are a handful to open the same hours but I think the 24-hour one on Craig and Losee is the only one open later (outside of a casino maybe). However, I really don't like the remodel they just did. They took out most of the outlets so if you need to plug something in there only like two tables to sit at, plus you're stuck in front of west facing windows and it's really bright and hot from about one pm onwards. It seems like a poor use of space. I like the patio but it would have been better on the east side of the building; nobody sits there most of the time because of the sun. I don't know why they didn't put some sort of wall or shade on the side when they did the remodel. The only good thing about the remodel is they made the mobile order pick up area much more orderly and easy to deal with.

Old: They're good but one of the busiest and slowest stores in town. Expect to wait twenty to thirty minutes for your order. Starbucks really needs to put another...