Burger King — Restaurant in Winchester

This review is based on two different experiences with a younger guy who works nights in the drive through. although the the cook in the back who laughs and plays along is also included. Twice now I have gone through there and been given old cold food and watched the guy running drive thru say something to the cook and hear them both laughing about it before handing me my order. And both times have been shortly after midnight so its not like they've been on shift long. The first time They were both outback smoking when I came into the parking lot and I must have disturbed their break because I noticed the same young man from the drive thru window shaking his head as I pulled in, and that's when I had my first cold food and inaccurate order given to me. Tonight was just complete attitude, no service at all and again fries that weren't even a little warm and to chicken sandwiches with no mayonnaise and like the fries cold to the touch. And laughing about it while handing me my order. I fully intend on talking to their manager, and I hope the owner is made aware of this to. I have worked in the restaurant business for years and if any of my employees treated my customers like this and represented my restaurant with service like this, they would no longer have the opportunity to do it to anyone else again. With all of that being said, I have been to this location on many other occasions and the food and service have been amazing. Unfortunately I don't think I will waste my time rolling the dice for decent food and...

This has been the worst experience I’ve ever had with ANY chain of restaurant. We went thru the drive thru and since the beginning the guy at the speaker was horribly rude. We gr. We lto the window and asked if we could use a coupon and the same male at the window told us to hurry up. We paid and got our food and asked him for our receipt. He slammed the window and didn’t come back for 3 minutes, he came back to the window and rudely asked what we wanted and we once again asked for the receipt. We finally got it and noticed he overcharged us. We asked for either our money back or to receive the food he overcharged us for. He accused us of lying, harassing him and using profanity when we did none of. We asked to speak to the manager and he stated that he was in charge of the shift. We then again asked for our money back or the food he overcharged for, he started yelling and told us to leave, we did not because we wanted a solution. He then called the police ON US. He came out to the drive thru line and started yelling at us saying the police was coming for us and was going to take us for harassment. We waited in the parking lot for the cops to arrive and he came out and he just kept walking around our car. We left because he was coming up to our window yelling at us. We couldn’t get his name but he was a tall African American male and he was working on the drive...

UPDATE: AUGUST 9, 2023

Restaurant has improved on its cleanliness. Homeless person sitting in lobby begging for food; Restaurant workers allowed his presence.

Later, at the entrance of Burger King, two black female employees blocked entrance with some visiting friends and appeared to give their friends free BK products?

Definitely not a professional presentation to the public.

Based on my occasional visits, these employees will leave or be fired by my next visit.

Very unstable staffing environment. Huge turnover.

UPDATE : JULY 13, 2023

Employee hates job. No smile, no greeting. All tables dirty. Trash on floor.

Coke machine in lobby, no ice. Drinks flat, no carbonation.

All restaurant windows dirty. Front door look like it hasn't been cleaned in a month. Fingerprints everywhere. Door handle coming loose from door.

This location has always been run very poorly.

I rarely about Burger King because of this restaurant.

Only somewhat fresh hamburgers saved this restaurant from a One star review.

Previous Review:

Horrible Whoppers! Over cooked, dry, beef pattyies.old lettuce, scrawny tomato.

Where is quality control?

Also. trash bins were full and the floor was in front of the drink...