Bagel One — Restaurant in Windham

Bagel One makes GREAT bagels. Unfortunately however, the cleanliness of the seating area is getting pretty poor. We had to clean the table in our seating area as it was pretty bad. Take a look at the pictures of the floor and the ceiling as well.

If the cleanliness in the seating area is declining, should we be concerned with the cleanliness behind the counter into the kitchen?

The service is also starting to slide. We ordered three bagel & egg sandwiches and two of the three were incorrect. We also had to step out of line once ordered but then had to hang around the line hoping to get some attention to get cups to use for coffee (they forgot). It was awkward since the line gets fairly long and no one likes to have someone distract the person taking the orders. I felt lots of eyes on me.

Its a small sample size (just us this morning) but it seems these are easily resolved without much cost or effort.

To be clear, I love this place and want it to stay and be successful. I think ownership needs to pay a bit more attention to simple things which would improve the perception. It already serves GREAT bagels. Now it's just the aesthetics and training of the waitstaff....

I've been going to Bagel One since I was a kiddo and I've never experienced an establishment deliver such a consistently delicious product over the years as this place.

Bagel One bagels are perfection and if you live nearby, you are spoiled! I always visit when I'm in the area because where I have moved to, you CANNOT find bagels THIS good.

These Bagels put any you've had previously to shame.

They also have delicious breakfast sandwiches, salads, and lots of lunch items to choose from!

And can't forget their coffee... Superb!

A must-stop if you plan on being in the Eastern CT region.

Edit to add - I've seen some reviews state that this place can be slow and have a wait... I've never had a wait but expect to wait a few minutes for quality food. This place isn't a fast food chain. At Bagel One, they serve wholesome and. Fresh food in a made-to-order fashion. If you're looking to be served immediately, go somewhere where they pre-make their food and the quality is...

There bagels are ok sandwiches are good but there are really slow and don’t order more then one sandwich because you won’t get them together. You will be waiting 20+minutes to get your sandwiches. They used to be really great but they are extremely unorganized. The front end girls are rude, don’t change there gloves and are constantly touching their face. For being at the front and the first face you see in this establishment they should be in the back with how rude they are with not only us but other customers we saw come and go as we waited over 20 mins. We gave them a second chance and clearly that was a mistake. There is a is a nice gentleman that works in the back that was The ONLY person to apologize and...