Arby's — Restaurant in Windsor Township

I was apart of the first 50 club!!!! I was number 20 and waited two and a half hours .I was told that managers like to give Club 50 members a hard time when redeeming coupons. I really hope this is not the case! I will find out in the future and adjust my rating accordingly.

Update! 9/28/18 so far all of management has been nothing but courteous and respectful. I'll tell you one thing though everything I've had has been amazing! Even the employees have been kind and courteous. I recently tried a gyro for the first time and of course I got the kind that's officially Greek. For the life of me I never thought I'd love it the way I did. I definitely got a new favorite sandwich. I even called that one 800 number where they tell you what sandwich to order. I ended up getting the chicken and swiss with the bacon. But I left off the Swiss cuz I don't like Swiss. That was really good too. I'm a very picky eater so it's hard for me to find what I like. So being part of the first 50 Club has given the opportunity to try every sandwich on the menu. I'll be back with another update in a couple months.

12/16/18 Update I had to take two stars. Lately they have been a little grumpy. They also can never remember to put the sauses in the bag. It's happened 3 times now. Hopefully I get to give them a 5 again in the future. I look forward to it.

Update! 03/13/19 I've dropped it down to 2 stars. The food is great! But now I feel uncomfortable using my first 50 card. The employees get very upset when I use it. They used to let us get a large but now we are only allowed to have the small. They have been given larges out since the begining. The gurl said it was cause the GM was freaking on them for it. They used to have great customer service but idk what happened. They give us such a hard time now. I waited outside for 3 hrs for my first 50 card. It's really sad the way they treat us. Like we ripped them off. But we didn't. I don't like...

They messed up our order (ordered a #5 with a Dr Pepper and they thought we wanted 5 dr peppers) oh well no big deal, we went back in to get the order refunded and to get the correct one. The girl at the registers name tag said she was the shift manager. We told her the mistake, I said let’s refund it and we can reorder, trying to make it easy. This girl double charged my account, I showed her the receipt she gave me and the bank statement on my phone and she didn’t understand that it was another charge instead of a refund. As someone who works at a cash register for a living, you should know that a - is a withdrawal and a + is a refund, especially the shift manager. I showed her the statement on my phone and she tried to take a picture of it and I had to tell her that that was my private info, not something she should try to sneak a photo of to send her boss because she didn’t understand. She didn’t ask if she could take the photo and didn’t even apologize for trying when I stopped her. We waited about 5 minutes until she figured out how to do a refund and I had to tell her she needed to refund me twice. She ended up giving me too much money. Still no apology for wasting 20 minutes of my time, and walked out of there with no food. Someone who is in management and doesn’t understand money, really should not be in charge of the...

I cooked in a high volume sports bar for 5 years. Today while delivering for GrubHub I arrived at Arby’s for a small order of a burger fries & mozzarella sticks. When I arrived a larger young African American male was sitting on the curb and asked me if I was there for my order. He said they haven't started it yet, which is odd but I decided to wait. I waited 15-20 mins & then asked for a rough time frame on when it would be done, so I could communicate that to my customer. They literally could not & would not answer the simple question. I then canceled the delivery as at that point they had already wasted a lot of my time and gas. Hanging out outside, slow poking around, not answering & mumbling to a customer who politely asked a simple question. This staff had no initiative whatsoever. I will never go back again for myself or a...