Firehouse Subs Stratford Towers

Our visit to a Firehouse Subs was something out of a nightmare tonight. We've been to this location a handful of times but will never be back. We walked in and ordered, only to be charged 3x the cost of our food. When I questioned it, the cashier said she hit the wrong button and said she fixed it but then when I ran my card through and the receipt printed I could see that I had still been charged the wrong amount. The cashier said she didn't know how to fix it since it had already rung through and apologized. I was with my two very small children and waited about 20 minutes and still hadn't received my food so went up to the counter and they apologized and said it was "coming right up." There were maybe 3 or 4 parties there also and they were all also waiting for their food. About 20 minutes after that, I asked again (we had been waiting 40 minutes for subs!) and they asked what I had ordered and then retook my order because they had forgotten. The cashier offered me a cookie because I had been waiting so long and went and locked the door. I heard banging on the front door and there was a customer outside. The door was locked (it wasn't closing time) and someone let her in and they said the counter was only being staffed by 3 people and they couldn't take any more orders and told her she would have to come back another day. One of the staff members put a sign on the door that said they were closed for maintenance after that. Almost an hour after I ordered they finally brought the food I paid 3x the cost of and it was the wrong order (that I had already repeated my order once!) My kids were starving and falling apart because we had waited so long and we ended up just eating because we couldn't wait for them to fix the order and the cashier didn't know how to fix what she had incorrectly rung up and leaving. The people working at the counter were very apologetic but clearly were new and couldn't handle any sort of volume or orders and there was no management or anyone with experience on duty. We will never be back! It was pathetic!