Chill-N Ice Cream Winter Park — Restaurant in Winter Park

There's a few things that I look for when visiting and ice cream shop for the first time: #1 Quality. #2 Service. #3 Atmosphere and #4 is Price. I keep price last because the first three determine if it's worth what I'm paying for.

Quality. When it comes to freezing nitrogen ice cream you have three outcomes: 1) too soft to hold the consistency which melts quickly 2) rock hard where you have to wait several minutes before you can put the spoon in, and 3) “just right” where the consistency is firm yet creamy when you manage to take the first spoonful. The third option is the goal and both times I went they succeeded. Another thing they managed to do well is make it so you can actually distinguish the taste between the ingredients; a detail that often falls through the cracks behind the hype of how the ice cream is prepared. If you dont add the proper measurement of ingredients per the serving size, it’ll just taste like freezer ice with a splash of flavor here and there, so good job! Often times people go for the usual Cookies n Creme or Birthday Cake which is fine but I’d suggest to try their other flavors because between the base flavors and the mix-ins you have possibly hundreds of combinations create.

Service. The employees all seemed pretty eager to serve. They smiled the whole time and offered suggestions. Samples are not and cannot be offered because theyre all liquid-based prior to mixing. I really like that they have a little station for you to serve yourself some water right where you pick up your order once its complete also.

Atmosphere. It has very clean look and feel to it: the walls are white inside and out, all the appliances are stainless steel, the signs are easy to read, and they even have a sign with fun facts about nitrogen and what makes it safe to consume.

Final thoughts. No shame on just plain vanilla lovers, but if its all you want then this isn’t the place for you. No because you’re not welcome but because of the way the ice cream is prepared, the countless mix-ins, the different flavor combinations—all of these factors are conducive to customization which is what shapes the experience as a whole. If you only get one flavor, yes you might find it ok but you wouldn’t fully appreciate the reason for driving all the way to a specialized ice cream shop to have your order custom made because its...

I recently visited (07/12/2025) this ice cream shop for the second time. While the ice cream itself was delicious and the shop has a very charming atmosphere, I was disappointed by the service — especially since it was an issue during both visits.

On both occasions, I had to wait to be acknowledged and place my order. The first time, I assumed it was simply a busy moment, but during this most recent visit, there were three employees behind the counter and no other customers ahead of us. Despite this, we waited over 8 minutes without being greeted or acknowledged in any way.

Additionally, I noticed a few concerning hygiene and professionalism issues. Two of the employees had their hair down, and at one point, one of them leaned over a bowl with her hair hanging directly above it. Another employee touched her hair while wearing food-handling gloves, and a different one brought the back of her gloved hand to her mouth. One employee was also wearing socks with open-toe slides, which doesn’t seem appropriate for a food-service environment.

While the product is great and the space is lovely, the lack of customer service and attention to food safety makes the experience less enjoyable. I hope management addresses these concerns to match the quality of the ice cream with the...

So we are from Maine here in Orlando on vacation. My son found this place on the internet and we were a bit skeptical of it. On our last day in Orlando we decided to give it a try and I am SO GLAD we did. This place was awesome. The ice cream was VERY good. I got a small portion of the Cuban Coffee ice cream with almonds, heath and hot fudge and I regret getting a small. It was so good I ordered another small one. The staff was very friendly Avery and Mia were very helpful and were very knowledgeable when we had questions. They was such a good selection of flavors and toppings which would accommodate any one frok kids to adults. They even had vegan options for those who are into that. Overall great experience 10/10 recommend giving it a try as we do t have anything unique like...