Dutch Bros Coffee — Restaurant in Winter Park

Avoid going to the Winter Park location. Absolutely the worst experience. This was my first time experiencing and trying a Dutch Bros location and I waited over 35 minutes for my drink that I ordered online for pick up. The drive-thru lines are an absolute mess and you’re unable to leave once you’re in the line so if you change your mind, you’re stuck. Their employees don’t even know their app because they tried telling me I selected the wrong type of car instead of the brand of car but they only allow the selection of the color and type of vehicle and I drive an SUV so I selected that option but the employees don’t know what an SUV is because they walked right past my car and their excuse was that I drive a Jeep, not an SUV….which is the brand of my car and not the type of car. And then I was scolded about that after waiting so long for my drink for something that wasn’t even my fault because the app does not have the option to choose the specific type of vehicle I drive. No “sorry for the long wait”, “enjoy your drink”, or even a simple “good morning”. Customer service was no where in the building. After 35 minutes and I finally get my drink, I still had to sit in the line for another 10 minutes because I was stuck behind someone that actually came after me but they took their order first because they don’t know how to work 2 lines (which probably means they shouldn’t have 2 lines since they have to merge into one anyway). So I couldn’t even leave the line once I had my drink because I was trapped in. So many things need to change about this location. No one apologized for the long wait. Waiting almost 40 minutes for a simple drink (a chai latte) is outrageous. Trapping your customers in line so that they can’t leave is just absolute insanity. I hate to compare but Starbucks would’ve had me in and out in of the drive thru in less than 60 seconds even without an online order. I have never in my life waited that long for something as simple as a drink. Godforbid I ordered food. Every drink took at least a full 10 minutes to make per car. Honestly, why is it taking that long for a drive thru to make a drink, especially when that’s a majority of what they sell? And then to get my order and not even be able to leave the line and still sit there and waste my gas even more because I was trapped in it was ridiculous. I was literally held there against my will because I wanted to leave and I wasn’t able to with the way that the drive-thru is formatted. The drink itself was great. No complaints about the actual product but I’ll never go back to Dutch Bros, at least not this location, because the overall service...

I wanted to do something special for my wife’s second day at her new job, so I preordered drinks for both of us at the closest Dutch Bros. The order confirmed with a 10min wait time, so I headed out right away.

When I arrived, the place was packed, which I though might be normal for mornings and it should still go fast enough. But what I didn’t expect was to be stuck in the drive-through for 40 minutes waiting for drinks I had already preordered and prepaid. Not only did I miss giving my wife her drink before she had to leave for work, I didn’t see her anymore that morning and ended up being late to my own job because of this huge delay. Since immediately after my arrival, more cars pulled up behind me, I was literally stuck.

The only explanation I got was that there were some specials or giveaway going on, and that they apparently eventually brought on more staff, but that didn’t help the customers like me already waiting forever. If you know a day will be extra busy, you should be prepared ahead of time!

This was hands down the worst drive-through experience I’ve ever had. Not only did it ruin the surprise for my wife, but it wasted 40 minutes of my morning and made me late for work. As I don’t know which days might have specials, I guess I’m going to refrain from considering going there in...

Be prepared to wait at least 20+ minutes in line to order and get through the drive thru. The disappointment was not so much in the wait this (3rd time) I visited. It was in the fact that the person who took my order did not scan my code for my rewards and then when I asked if she did, her response was “ you’ll have to ask at the window and see if they can do it there, I already charged you” yes she charged me and made sure to include a tip. Finally make it to the window to wait for my order (two frozen coffee beverages) I ask and they say sorry we can’t apply your purchase to your account. Now 25+ minutes later still waiting at the window while the other person there makes more small talk and holds up the line longer, as there are 15 cars behind me. I get two almost melted “blended” drinks. Off I go, super disappointed and haven’t been back since. Just not worth the hassle, the wait and poor experience when you’re already waiting that long and get melted drinks that were to be “frozen/blended” in the end. Might just wait for the one opening soon closer to...