Sundog Taproom — Restaurant in Winter Park

My family and I recently had the pleasure of dining at the Sundog Taproom, and I must say that the experience was nothing short of exceptional. From the moment we walked in the entire staff made us feel like we were part of their family. Their warm and welcoming demeanor immediately put us at ease, and their attentiveness throughout our experience was outstanding.

All of the servers and the managers knowledge of the menu were spot on, ensuring that every member of my family found something they loved. They went above and beyond to make sure we had everything we needed, all while maintaining a cheerful and friendly attitude.

The food and drinks at Sundog Taproom were fantastic, but it was the exceptional service that truly made our visit memorable. If you're looking for a place with great atmosphere, delicious food, and top-notch service, I highly recommend the Sundog Taproom.

Additionally, any of the reviews complaining of the taps not functioning correctly and the staff not taking care of it are unjust and unwarranted. The staff at this location more than fairly compensates you for any tap issues with a free fill of the drink you purchased initially which is free of charge just to make it right.

Special shoutout to Camryn who took my two year old daughter to fill up her water multiple times at the water refill station, which again, just makes us feel like we matter to the staff here.

And another shoutout to Cornelius who addressed all of our issues with exceptional service and patience.

If you read a bad review about this location, please keep in mind that you could be missing context, because the staff here is nothing short of phenomenal in customer care which means a lot to me being in a profession where customer service...

ZERO STARS for this place. We came here yesterday at around 1pm to get some beers after boarding. I was curious about the concept and wanted to try it out. I got 12 ounces of a hefeweizen without a hitch, but my wife got screwed over by their credit card machine. Her transaction was apparently “declined” but she was able to pour $2.82 worth of beer. However, when I looked at my credit card transactions online, only my $16 got refunded and I got charged the appropriate amount for my beer, but my wife’s transaction was stuck at $16. No refund. Mind you, we used the same credit card. Two of the staff interestingly offered us free beer to compensate, but when we asked for the manager, she said that their “accountant” was not there on weekends so they can’t do anything about it until the day after. She told us to call back if the transaction still hasn’t been reversed after 24 hours, and lo and and behold, it has not been reversed after 24 hours. My wife just called the place now, and the person who answered the phone said that there was no manager on duty today. Like how hard is it to just give us $13 back??? You’d rather lose a customer forever than do right by us? Well you just lost a customer forever and end up with a nasty review that will probably affect your ratings. Do better, SunDog. Maybe hire some better managers who actually know how to do...

Decided to try their dry cider as they were out of any sours. Poured just a little as I wasn’t sure I’d like it. Sucks they have you tap your card for $16 before you even pour. I got charged $16 and a charge for $2.82 was declined instead of the other way around. Brought this to the staff’s attention and they said it would reverse in 30mins. Informed them that my wife’s $16 charge was reversed instantly and only got charged ~$5 (we used the same card). They asked if I wanted another beer instead for free but I didn’t so they went to get their manager. She comes out and I explain everything to her and she just says if it’s not reversed in 24 hours to call them as their accountant is not on site on weekends. I asked what they would do in 24 hrs if it’s not reversed, I did not get an answer. My wife asked if she could just give another beer for free and was basically told no. We even asked if we can get refunded the $16 and just pay $2.82. Below is a photo of how much beer I poured. Daaaang, $16 for that. Def would not have cared if I actually poured $16 worth of beer. Disappointed at the lack of customer...