Iron Horse Condominiums Association — Hotel in Winter Park

Let me save you some time, money, and frustration—do not stay at Iron Horse Resort. I wouldn’t wish this place on my worst enemy. Sure, the condos are individually owned, so maybe someone out there had a decent experience. But after swapping horror stories with multiple guests in the hot tub (on the rare occasions our access code actually worked), it’s clear that this place is a disaster across the board.||||Let’s break down exactly how this resort ruined my vacation. Some of this might sound nitpicky, but when you’re spending $3,500 for a week, basic quality shouldn’t feel like a luxury.||||No vacuum in a studio that’s 75% carpet – Nothing like watching a week’s worth of crumbs, dirt, and melted snow accumulate on the floor because the unit isn’t equipped with a basic cleaning tool.||A microwave straight out of 1982 – If you’ve ever wondered what it’s like to use kitchen appliances from the Reagan administration, you’re in for a treat.||Entry codes that failed THREE TIMES – We had to get new codes just to access our room and common areas. Standing outside in the freezing cold, locked out of my own unit, was not on my vacation itinerary.||An analog thermostat in 2024 – Because nothing says “modern ski resort” like a prehistoric dial that gives you two temperature options: Arctic tundra or tropical rainforest.||Housekeeping incompetence at its finest – I requested fresh towels, and after waiting all day, maintenance finally delivered them because the so-called "house man" got lost in the complex. Seriously. As far as I know, the guy is still wandering the halls like a ghost.||A mysterious, inescapable stench – I even bought deodorizer, and it didn’t make a dent in whatever foul odor had embedded itself into the room. I suspect something died in there.||A blatant lie about “ski-in/ski-out” access – This place loves to pretend you can ski straight to the lifts. You cannot. The run that passes by the resort is so flat it might as well be a parking lot. As a snowboarder, I found it easier to just carry my board the quarter-mile to the gondola.||A pull-out couch straight from a medieval torture chamber – My 10-year-old, who could probably sleep on a pile of rocks, spent the whole week complaining about the metal bars stabbing into his back.||Iron Horse Resort is a joke. It’s outdated, mismanaged, and overpriced. If I wanted to pay top dollar to be locked out of my room, sleep in discomfort, and lug my snowboard across town, I could have done it somewhere else for much less money. Do yourself a favor and book literally...

Let me save you some time, money, and frustration—do not stay at Iron Horse Resort. I wouldn’t wish this place on my worst enemy. Sure, the condos are individually owned, so maybe someone out there had a decent experience. But after swapping horror stories with multiple guests in the hot tub (on the rare occasions our access code actually worked), it’s clear that this place is a disaster across the board.||||Let’s break down exactly how this resort ruined my vacation. Some of this might sound nitpicky, but when you’re spending $3,500 for a week, basic quality shouldn’t feel like a luxury.||||No vacuum in a studio that’s 75% carpet – Nothing like watching a week’s worth of crumbs, dirt, and melted snow accumulate on the floor because the unit isn’t equipped with a basic cleaning tool.||A microwave straight out of 1982 – If you’ve ever wondered what it’s like to use kitchen appliances from the Reagan administration, you’re in for a treat.||Entry codes that failed THREE TIMES – We had to get new codes just to access our room and common areas. Standing outside in the freezing cold, locked out of my own unit, was not on my vacation itinerary.||An analog thermostat in 2024 – Because nothing says “modern ski resort” like a prehistoric dial that gives you two temperature options: Arctic tundra or tropical rainforest.||Housekeeping incompetence at its finest – I requested fresh towels, and after waiting all day, maintenance finally delivered them because the so-called "house man" got lost in the complex. Seriously. As far as I know, the guy is still wandering the halls like a ghost.||A mysterious, inescapable stench – I even bought deodorizer, and it didn’t make a dent in whatever foul odor had embedded itself into the room. I suspect something died in there.||A blatant lie about “ski-in/ski-out” access – This place loves to pretend you can ski straight to the lifts. You cannot. The run that passes by the resort is so flat it might as well be a parking lot. As a snowboarder, I found it easier to just carry my board the quarter-mile to the gondola.||A pull-out couch straight from a medieval torture chamber – My 10-year-old, who could probably sleep on a pile of rocks, spent the whole week complaining about the metal bars stabbing into his back.||Iron Horse Resort is a joke. It’s outdated, mismanaged, and overpriced. If I wanted to pay top dollar to be locked out of my room, sleep in discomfort, and lug my snowboard across town, I could have done it somewhere else for much less money. Do yourself a favor and book literally...

The place itself is pretty cool. It's like a small studio apartment. In a fairly good location. Except the great pictures of their hot tub and pool are totally misleading since they're under construction. Never mentioned that part to us and it was a huge disappointment when we arrived especially after everything else that happened: You need 2 separate codes to get into it and good luck getting them. We rented the place on the same Friday morning that we would be checking in. We got an email saying they would send us directions and anything needed to enter the building the week that we leave?! During the payment process, it even asked when we were planning to arrive. I clicked between 5:00 and 6:00 p.m.. at 6:00 p.m. on the dot, when we arrived we had still not received any direction. We spent the next hour and a half trying to get a hold of somebody to get into the building. They have a little "chat with us" button that kept disconnecting and we began to think that the entire thing was fraud. An hour and a half after arriving, trying multiple phone numbers emailing every company involved, with no responses, the chat thankfully put us through to somebody and she was able to give us a phone number to the booking agency. They claimed I never received the codes because I was supposed to fill out a background check, which I had never received either. I talked her into allowing me to do it over the phone because we had been waiting outside for so long and she finally did. after that, she came back on the line and gave us two codes to get into the building and into the apartment itself. At some point while I was on the phone with her I received an email with the directions to get into the building. In that email the codes to get into the building and the apartment were blanked out with exes so it wouldn't have helped anyways. By this point it was 7:30 at night. All the restaurants closed early due to the season and it was hard for us to even find somewhere to eat that night. it was a disaster. I would highly recommend never using this place or these booking agencies. (Iron Horse and Agoda.com...