I really wanted to like this place, but am super disappointed. When I went in to order a birthday cake for my mom, the girl that took my order was not friendly at all. I asked for a red velvet cake, she told me they canāt do that, just vanilla or chocolate. Then the other girl behind the counter interrupts and says yes, they do red velvet, and hands me a menu with all the cake flavors and fillings. Great! I wanted a very simple cake, just some icing flowers on top in the colors of the invitation. I show a picture. The girl is again confused and says she needs the head chef to come out. He comes out and is also very unfriendly. He looks at the order and remarks, āoh, red velvetā and makes a face. Here we go again with the red velvet. Iām starting to get uncomfortable at this point, and ask if thatās a problem. He says no, since iām picking up around valentineās day itās fine. Great! We discuss cake design, I pay and leave.
Now for my favorite part! I pick up the cake, it looks beautiful, no issues. When we go to eat the cake, I noticed the actual cake is very red in color, basically food coloring bright red, not the deep red you expect from a traditional red velvet cake. I just brushed it off until we all started to actually eat the cake. Come to find out, it was not even red velvet! It was a white cake dyed red to trick us into thinking it was red velvet. Iām still honestly flabbergasted that they thought we wouldnāt notice. Red velvet has a distinct cocoa flavor, and everyone that tried the cake agreed this was just vanilla cake. Unbelievable!
I gave this place a chance because it was half the price of all the other bakeries I reached out to. But I guess you get what...
Ā Ā Ā Read moreThis used to be my go-to bakery for delicious treats and fair prices, but my recent experience was incredibly frustrating. I called for a simple custom 8 inch cake with a B&W photo and four black bows (which Iād provide) and was quoted $59.50. After emailing the details, I was told I needed a 10 inch cake to print the photo on it (fair enough) and to send the photo in B&W. Then came the confusion: after following up, I received a new quote of $89.50āincluding a surprise $10 charge for attaching the bows and āpiping,ā even though I requested only basic piping, which was supposedly included. I had to explain everything multiple times to different staff, despite having clearly outlined it in emails and calls. When I voiced my frustration, the owner condescendingly said, āOK then, $79.50,ā no apology for the mishaps, nothing. Iāve always recommended this bakery to everyone and have been a loyal customer, but after this experienceāand the complete lack of customer serviceāI wonāt be doing that anymore. I donāt care about paying an extra $10, it was the lack of transparency and disregard for the customerās time that made me take my...
Ā Ā Ā Read morethis place is very niceā¦and me and my wife bought cookies and stuff from here beforeā¦so today, I decided to go in and place my order for a birthday cake I needed for this Saturday March 30th for my wifeās birthdayā¦I waited for the counter person patiently because she was sort of busy and I noticed thatā¦when she became available, I started to tell her what I wantedā¦and after like 10 seconds, I immediately felt like she did not want to even hear me talkā¦did I say something wrong?ā¦did I say something she didnāt like?ā¦i donāt knowā¦all I know is that I didnāt want to bother her anymore so I said ok and just left the storeā¦I felt embarrassed because their were 2 other customers waiting to place their orderā¦Iām not here to bash anyone but I am going to say thisā¦if you donāt like the job your working just quit!ā¦because Iām a descent person, Iām humble and I treat people with respectā¦and if I was working at a business like thisā¦I will be...
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