Steak 'n Shake — Restaurant in Wood River

Don't stop here. I gave 1 star because I could not give 0. This has to be the worst steak n shake I have ever been to. Stopped at the drive through. First they tried to hand me drinks that had so much drink running off that I had to hold one outside to not get cover in soda and ask for a napkin. Only to be given the look of why are asking for napkin. Then the order came and it was wrong. Got small fries when I ordered large. Asked for large and got the feeling of "don't eat them they are going to be bad." Then looked at the double cheese burger with bacon I ordered and it did not have bacon. Ask for the correct sandwich. Then was given a garlic butter burger. I stated firmly to the person giving me the sandwich "can you not get anything right. This is not what I ordered." I gave up and went home. Gave my wife her unsweet tea when I got there, only to find out it was a mystery soda. Called the manager Erin. Only to be told it was a miscommunication and that I was in the wrong. Go figure. Bad service, wrong food, and bad management. I hope corporate looks at these, because this place needs help. Oh and let me know where I can get me 20 bucks back...

Went in yesterday Aug 5th. Our waitress was rather flighty. She took our drink order and waited almost 20 min to bring them n take our order. Once order was placed it was about 10 min wait on it. My food wasnt bad but the meatlovers burger was supposed to be a beef patty bacon and beef frank and indtead I got two beef franks bacon and about half of a steak burger patty instead of a whole steak burger patty. My best friends buttery burger was gross it wasnt made properly instead of being rich with a buttery flavor it looked like they dropped the whole sandwich in the fryer n flopped it in her plate. Waitress never came back. To check on us or our meal. Ordered two Jr size shakes and 15min after ordering waitress comes back saying they are out of what I wanted. So I order another one. Takes her another 10/15 min to bring them to is. We get them and its like chocolate milk poored over hotfudge syurp and brownie bites. Shannons shake was even worse. We work in food service and usually always tip but last night we were so disappointed in the service and quality of food we didnt tip nor will we be returing. This place has declined rapidly since the last...

I walked in knowing that steak -n- shake no longer uses people to take your order so I expected that much. I was a bit surprised that the automatic order taker asked for a tip which thankfully I declined. I like to leave my tips to the server whinnied longer exists here. What I did not expect was the filth. There were two employees sitting at a table on break and not a single clean table in the whole place. After wandering around looking for a clean place to sit I finally had to get a handful napkins and clean a place off myself. We sat down and waited for our number to be called. It was not busy nor was it after what would be considered a normal restaurant rush time. I did give two stars because the burgers were good. Like the steak m shake I have always known. The onion rings tasted like they were cooked in old dirty grease but the chocolate shake was nice even though I asked for no cherry or whipped cream and both were present on the shake. It’s really sad that they have chosen to take out the personality from this restaurant chain. That was always one of my favorite parts. We...