My family visited Bikanervala today to buy sweets, and we experienced the worst service we've ever encountered. Upon entering, we had to wait for 10 minutes to place our order, despite there being no line. The two employees behind the counter were engaged in conversation with a couple who had already completed their purchase.

I can understand waiting while another customer is being served, but it is very rude to wait for 10 minutes while employees chat after they have finished with a customer, especially when others are waiting to be attended to.

Finally, after waiting, a third employee came behind the counter to assist us. This employee was kind and attentive and prepared our order well.

However, the worst part of our visit occurred when I approached the cashier to pay for our order. She told us to wait while she took an order over the phone. After hanging up, she ignored us and started doing something behind the counter. When another phone call came in, she answered it while we continued to wait.

Eventually, it was our turn, she spoke to us in a rude tone, gave us a nasty look, and slammed the bag of sweets on the counter. She also threw down the change and receipt without saying thank you or acknowledging us at all. If you don't understand customer service, you shouldn't be working behind a counter.