Osaka Sushi Japanese Restaurant — Restaurant in Woodland

8/26/2016 My husband and I decided to try something new tonight. We walked around on Main Street and settled on Osaka Sushi, When we looked in the window, it was bustling with people and I liked the decor. In we went...We were seated in the very back and there was a lot of noise from the kitchen. So, we chose another table. A sweet but hyperactive young waitress came by and explained the menu, waving her very long, bright red, fingernails in front of my face while she talked. It was a bit distracting, but she Was trying so hard. What I can't live with is paying 37$ for a Sushi snack and the only memorable thing about the meal was the light crispy Veggie Tempura, {which was excellent}. but the dipping sauce that came with it was so diluted that it tasted like flavored water. As far as the sushi goes; We ordered a yellowtail tuna roll and the spicy tuna for starters..and finishers. Though the rice was warm and delicious and the avocado was fresh: That was The only flavor that came through...and a vague impression of spiciness. I had a sense that there was something else in the roll. Some Tuna perhaps? If I looked hard, I could see a little tuna in the roll, but couldn't taste it. The Yellowtail was such a teeny, tiny, lil' bit o' Yellowtail tuna. I think it was probably raised in someone's saltwater tank right next to the teeny little salmon that was supposedly in the Salmon roll. Perhaps, in spirit. That, Folks, is not a good enough memory for 37$ plus tax and tip. I prefer a bit of "substance" with my "style" I must mention that our poor waitress was running around the entire time we were there. She mixed up the order then forgot to bring me water. It was impossible not to notice that she was really trying.. the few times I caught sight of her...

First and last time eating here.

Ordered the 608 role, supposedly a customer favorite according to the menu. Upon receiving my roll, I noted it was missing the salmon on top that I was most excited for. When I told the waiter it was missing the "topped with sake" noted on the menu, he told me "oh...yeah, sorry about that, the menu is actually wrong."

To which i asked him, "Okay, can I have some salmon to put on top since I was not told the item description was wrong when I ordered it from you?"

He went to check with the sushi chefs and came back to tell me the chefs would not cut any salmon to try to address their mistake.

After he let me know this, I asked, "Can I have some salmon nigiri or sashimi on the side then to make up for it?"

Again, he just told me no.

It felt like he made no attempt to correct the situation, and he didn't even offer to take it off the check. He just walked away and expected us to accept it.

When we told another waitress, she immediately took it off the bill and apologized.

This was the worst customer service experience I've had. Everybody at the table was just looking at each other, dumbfounded.

How an establishment as terrible as this has high ratings is perplexing.

This added to the extremely unpleasant seating arrangement at the front of the restaurant we were already experiencing where we had to ask the staff to please request customers not surround our table while they waited to be seated, with one gentleman actually close enough to touch my arm.

Lastly, the fish itself was not fresh or flavorful. I tried the tuna and salmon, both were dry and tasteless.

Legitimately, the worst restaurant I've had the displeasure of experiencing from the moment we entered to the...

Tasty food whether you get a roll or anything else.King Kong roll is our favvv. Spicy k is delicious if you like spicy as it has jalapenos. Sake is yummy we had Mango and peach. Waitresses are always pleasant. This is one of our favorite places to eat and only go to for sushi.

This is a review from a recent visit 7-26-24. I am a long time customer of Osaka’s restaurant and really love their food however I have noticed a recent decline in the following areas with my visit and have noticed these things periodically.If corrected it could be back to great. Disorganized waitress or waiters. Several people come to try to take your order. They should number the tables and give even number tables to those staff and take orders accordingly so that customers are not repeating themselves and it appears disorganized when 3 staff have come to ask if they want drinks or to take orders. I notice the chair I sat on had food so no one attempted to clean seats when opening for dinner. I also was one of first people entering with 3 others at my table. We waited 1 hr for our food. I love the food and appreciate the owners who I know work hard so I would hope they accept constructive criticism. Love you guys.

I have recently returned to Osakas. The service was exceptional and the food was great. I hope that they are back to providing good service and great food like always. I had a great time taking my...