Cold Stone Creamery — Restaurant in Woodridge

Abysmal. I should have trusted all the bad door dash reviews this location has. This is the second and final time i ordered from this location and both times it's been terrible. The first time we ordered 3 quarts, only for the founders favorite quart to be the cheap, and frankly gross, 10$ prepacked version (even though we paid over 18$ to get the one they make/mix in store) and the other two quarts were VERY overfilled with topping to the point you couldnt taste OR feel the texture of the ice cream! It was a syrupy MESS. Today we decided to give them one more chance and ordered one quart and as soon as we placed the order I called the store and spoke to a girl to kindly request they dont put so much peanut butter & fudge when they make it because there was too much the last time we purchased. As soon as I stated the request she said “i got you”, without asking my name or what the order was, so i said “ok” then told her my name and that it was for the mudpie mojo and she just said “i got you” again, in a really sus tone. At that point I really wanted to ask her name because it seemed like she had zero intention to honor the request, but i refrained and just let it go. Only to now have it arrive and SHOCKER it is more fudge & peanut butter than ice cream!!! I tried moving it around with a spoon to see if maybe it was just the top part that had a lot but no. It is completely oversaturated and thoroughly mixed throughout, debatably even more than the first time, as if to punish us for calling to make a simple and polite request! When i tried to clean off the spoon i used to mix it around, it woudnt, because there was so much peanut butter stuck to it. Stomach churning. A completely inappropriate amount, especially considering the request that we made for it to be made with light pb & fudge. Ive gotten this exact order at other cold stones before and not had this problem (and i didnt even have to make a call/request at...

I went to this location on March 13th around 8:30pm. I was highly disappointed with the service. The young lady working behind the counter was incredibly rude when I asked for clarification about the waffle cones available. Next, I asked her to add strawberry and brownie to one of the original mixtures on the menu, she added two frozen strawberries and didn't break them up at all. After she placed it into a cup, I reminded her that I had infact asked for a waffle bowl earlier while we were discussing the options, when she rudely rolled her eyes as I asked whether or not they had green cones available. She acted as though I should know they didn't have green cones availble as she gestured to the back counter with her hand to show the cones, because all they had on the back counter was the regular cones. It was an unprofessional way to handle a simple question. I understand she's young and there was a long line due to the wonderful ice cream at Cold Stone, so she might have been stressed, but poor service all around. So, she apologized for putting it in a bowl and offered to put it in a cones bowl and I said no that's okay. At this point I just wanted to go home and eat the ice cream with two frozen strawberries in the middle.

I'm writing this review late, because tonight I wanted to go back to cold stone with my daughter for some ice cream but unfortunately we opted out of going back to this location due to this young lady. So, I figured that's...

Placed an order for delivery April 26th, which we've done many times before without issue. About an hour later I received an email that the order had been canceled and I would need to contact the store for more details. I called the store to see what the problem was a young kid answered and couldn't tell me why the order was canceled just that I would receive a refund and I could place the order again. I waited several days for the refund it never came I called again May 1st spoke to another young kid she asked for my full name, order number, order total, and phone number gave her all my info and she said that she would call back in 15 minutes. Never got a call back and still have not gotten a refund. Called yesterday May 13th spoke to a young woman who said she needed to call her manager and she would give me a call back. Never received a call back and still no refund. I just don't understand why there is so much run around for an order that they canceled? If you're going to cancel an order shouldn't you automatically issue a refund for an order you cancel? I've contacted corporate waiting to hear back from them, but next step would be to dispute the charge with my credit card company I just didn't think it would be this hard to get a refund for an order I...