Common Grounds Woodway — Restaurant in Woodway

I AM SO DONE! I have given them SO MANY chances to reply to my concerns, complaints, feedbacks...NOT ONCE did they! I've officially gone on strike, I will not go back until they improve their customer service and management. I have tried reaching out to the store several times in various ways (email, social media, website contact form). I have to say I'm disappointed at their lack (or should I say none) of service. Not once have I heard from them. They do not reply to any of emails and messages. Not even acknowledge them. This is my last email to them dated October 31st.

Hello,

I love Common Grounds in Woodway and I wouldn't dream of ceasing to come back regularly. However I am frustrated by lack of response through social media, Facebook messenger or even email.

Not once have they ever responded...

I also have noticed that from time to time, they would run out of things. Doesn't seem well run with well stocked and equipped.

I once caught a barista sit on the espresso machine counter. This is Unacceptable behavior by the barista.

I also have issues with two things that does NOT work anymore. It worked ONCE.

Text COWBOY for deals and requesting receipt through text. They both worked only once and never worked again.

Unfortunately I have decided not to go back until they improve their customer service. In order to keep regular and new customers coming back is better customer service, that includes replying to comments, email...

The Woodway branch of this Waco coffee vendor is everything you’d want in a local coffee shop. There’s a drive-thru for patrons on the go, but there’s also plenty of room inside. With Slow Rise housed in the same building, you needn’t look far to find food to go with your drink.

Common Grounds’ menu is surprisingly deep and varied. You can get a classic drip coffee or espresso drink here, take on a fun flavor from one of the house specialties, or go with a multi-shot selection from the Sleep is Overrated section if you need an extra pick-me-up. Common Grounds’ calling card is a housemade “Secret Sauce” syrup (spoiler alert: you can buy it by the bottle and ingredients are listed if you’re curious) and the Cowboy Coffee concoctions that feature it. If that isn’t enough, there’s also a rotating seasonal menu. Fortunately, the staff here are patient while you make up your mind, and they’ll promptly prep whatever you order.

I ended up getting an iced Caramel Coffee Crunch: a latte with caramel and Secret Sauce. It was rather sweet (owing to the aforementioned sauce), but on a hot day when I was somewhat frazzled, it was exactly what I needed. Were I a local, I could see making Common Grounds a regular stop. It offers too many...

Their coffee is amazing, their pizza however is very, normal. That's the only way i can describe it. There is nothing about it that truly stands out, other than the flavor opportunities. But the crust is very generic, same with sauce. You could honestly make the same pizza at home. I will say this. If you want a quiet evening, this is not the place. Its usually always packed with people. I highly recommend if you're like me with social anxiety, this is a place to order out. Lots of people, and lots of kids running around. Occasionally, there will be dogs in the back with the outdoor seating. The inside seating is definitely more relaxed than outside, especially the coffee side of the restaurant. But with summer approaching, this will change. It's a huge hit with college kids and younger people. Its still a great place to enjoy an evening out if you're into the more "hipster" scene, but if you're not then grabbing a coffee through the drive thru is...