Honey Dew Donuts — Restaurant in Worcester

I've only been there in the mornings several times. Their prices are not a bargain but the pastries and donuts are good. I especially like their raspberry filled chocolate covered donut. Their bagels are above average too. Nice and dense and not huge and filled with air bubbles. Tasty bagels. Can't give them 5 stars because last time I was there I asked for a bagel toasted with butter. Without blinking the waitress put the order in and it was ready very quickly. I began to eat in my car in the parking lot and noticed that the spread on my bagel did not taste much like butter and most annoying of all was that the fake "spread" that they put on my bagel was loaded with water and was making my bagel soggy. I brought it into the shop and discussed this with the waitress and she insisted that she was in the right to serve me some weird margarine despite letting me know when I ordered that I'd be getting butter. That interaction was unacceptable. She offered no remedy. I'll make sure when I go back that if they don't have real butter I will take the bagel home and grill it...

The Grafton St location in Worcester MA.... A sole employee was there. An older gentleman who didn't speak great English. He scanned my coupon for ONE sandwich and tried to charge me $7. For one sandwich. He admitted it was an error, but said he couldn't fix the mistake. He said there was no one else there that could help, including management. I left the store with no food and no coupons, as they disappear once scanned. I tried calling customer service, which is only an outgoing VM. I tried sending an email - got a copy/paste response, saying I can just call the location itself, which I tried to do to no avail. Not allowing customers to ever speak with someone anywhere within...

I just had the worse experience, I havr being going to the Grafton location for months now and love it, I was placing my order today thru the drive thru and the lady couldn't hear us, so we reapet our selves and spoke a bit louder, when we got to the window she was head out and start telling us to not be mean that want to be clear to not talk to her like that, i literally stare at her and told her we just place the order, you keep saying you can't hear me, so I kept repeating, she kept asking tho for the order lol.... was do unprofessional and disrespectful .... when we drive our start yelling stuff in another language. ...