Jennifer Lee's Gourmet Bakery Worcester — Restaurant in Worcester

I put an order in a week before I would pick it up. They informed me that this would incur a rush fee, but it took days for them to respond to me to tell me how much that would be and they never actually quoted me an entire price until the day before I was scheduled to pick it up (which was $80). They also did not communicate that if they don't receive payment right away they will cancel your order. They had sent me a link through paypal to my email which I did not see until this morning because I had been working all day. Since they only sent the invoice yesterday and the cake was due today, they canceled my order. They did not attempt to reach out via phone or text and just emailed me this morning to tell me my order was canceled. I understand they are short-staffed, but I also run a business, and communication with customers is key to satisfaction. I will not be using their services again. ...

First of all I like how this place is allergy free from 9 allergens, but I don’t see why there is such a high rating, for one the communication on her part SUCKED! I was the one that had to keep writing to her to make sure I got a cake for the date I wanted, also she tells me the week before I’m suppose to get the cake that she doesn’t do 3D cakes and only puts toys on the cake, if I would have known that I would have made the cake myself or I would have gone elsewhere. It came down to the whole cake look, which was so ugly, the theme of my sons party didn’t even match the cake… I get the concept of the cake design but it was horrible, now the taste of the cake was DISGUSTING!! I like oatmeal and it tasted a little like oatmeal but very grainy and it was very very thick! Yuck! To me it seemed like the cake was rushed and not much thought or care was put into it. Very disappointed!...

I'm unsure what everyone is raving about here. I picked up a mystery box today and was incredibly disappointed. The donuts and brownie had a 'sponge cake' texture. The pretzel was dense and crumbly. The cannoli shell was hard and its filling lacked any creaminess whatsoever (it seemed to be pure icing sugar). The blueberry bread was the only decent item I tried, though pretty mediocre when compared to a typical homemade banana bread. All the items had a 'cheap' taste.

I know this is an allergen free bakery, but I really think these recipes need to be reformulated. I've had much better allergen-free baked goods before. If you're a vegan (but not celiac) then I highly recommend checking out Whole Foods bakery section.

All the best to Jennifer Lee's Bakery, I really hope it can improve. I love supporting vegan businesses but this place totally...