Wireless Xperts — Local services in Worcester

I have been going here for over five years, and in the past two spent over 1k. If you asked me a few months ago, I would have given 5 stars, easily! Their services used to be pretty good - Shady, yes, but good. They got the job done, and I were honest, efficient and reasonably priced. They have sold me tablets, fixed my phones, i pads, computers, etc. My daughters routinely drop and break stuff and they routinely fix it. Up until a week ago they had a customer for life. My daughter and I went in to pick up a phone we had repaired over 2 months ago, the same time I bought a new i pad ($160) because they told me it was cheaper to do that than to repair the screen ($190), and at that time I paid the $100 for the phone repair as well. Two months later- no phone call to tell me the phone was ready, I reached out to them, and then went to pick up the phone. After treating me like I was inconveniencing them by asking for my device back, then ignoring me for about 10 minutes while they "looked for" my phone, they found it and had to charge it. While we waited around for it to charge, they told me that I owed them $100 for the repair that I had paid for already. I showed them the receipt from the I pad I had purchased the same day, I paid for the phone repair. I knew I had paid for the phone and the I pad the same day because they wrote "paid" on the sticky note they put on the phone to be repaired with my phone number. I'm visual and temember these things. I was trying to locate the receipt in my bank account, but having trouble going back that far. (2 months) While I was looking, one the gentleman behind the counter (the manager I believe) told me that there was no way possible that I had paid for it, and that he could not look up the receipt in his system, because they had switched "systems and square payments" so he could not look up the transaction for me, even though I had one of the two receipts. He went so far as to explain to me that the receipt paper used in the new system was not the same paper as was in the old system, and that the transaction numbers were completely different.

At this point I was so frustrated that I didn't care, I was sick of waiting, I wanted my phone and I wanted to go home. I paid another $100 AGAIN for the phone repair.

When my receipt printed - Guess what - the receipt paper was EXACTLY the same. It even had a similar transaction number! When I pointed this out to the other guy that was actually trying to help me - Leo - he agreed, and said that if I could find my original receipt I could bring it back and they would refund me. SERIOUSLY. I really hope that my extra $100 was worth losing a customer, and one that routinely brings devices to them to fix! Its no wonder these guys are great at jail breaking phones, they are crooks, and I will...

Worst Place to buy or sell your electronics including phones people are very unprofessional I bought a Xbox for my nephew and it was highly defective and upon purchasing the guy who sold it to me said it had a warranty for 30 days and when I called this morning upon the store opening I spoke with Jose who told me to call another employee and told me he’d text me his number never got back to me so after waiting an hour and not getting a response I then went to the store and explained the situation and Jose said to me at one point when I was explaining the situation to the person that works here who originally sold it to me that I just decide I don’t want things and take them back and I said to him to get his facts in order I bought this for a gift them they got another customer Involved to try and rectify if my loading his account on to the Xbox they sold me that was defective then so I waited until 1pm when I had got there shortly after they had opened I pulled up my receipt on my phone that they had sent me from clover that say 30 Days warranty unless there is physical damage from when they sold it to me the store refused to refund me my money even though it wasn’t a even a week I had to turn around and then sell my Xbox to GameStop to get my nephew a fully functional gift and ship it on top of extra cost and I attempted to contact the owner Leo also goes by Chami and he wanted me to wait a whole day for another Xbox he Had in a CT STORE INSTEAD OF TRYING TO RECTIFY IT SO HE SAID I DONT DO REFUND SO I SOLD MY XBOX THAT WAS DEFECTIVE TO GAME STOP LOST MONEY AND HAD TO SPEND EXTRA ON A GIFT AND ON TOP SHIP IT TO MY NEPHEW IN ATLANTA BAD BUSINESS AND VERY UNPROFESSIONAL PEOPLE I ALSO KNOW PEOPLE WHO SHOP HERE AMD LEAVE WITH BROKEN PHONES BE VERY CAREFUL DOING BUSINESS WITH THIS STORE I BEEN SCAMED AND DONT WANT IT TO HAPPEN TO ANYONE ELSE NOT IN MY BLOOD TO LET PEOPE BE...

In November 2023, my phone screen broke, and I needed a quick replacement just to get my authorization code to my main email, since I needed to use an authenticator app to sign into it for security reasons. They put a new screen in the day-of, and it didn't work. I brought it back and said the screen didn't work, and they took the phone along with my name and said they'd have it ready by next week, and that they'd call me. 2 weeks pass, no call. I call myself, and the guy says it was shipped somewhere else without telling me because they didn't have that screen in stock. He said it'd be ready by a month and insisted that he'd call me up and down. No call back. I forgot about it because that was the holiday season and I was busy that month, and I tried to reach him when I remembered the situation in January 2024. Every time I called they said the guy in charge of my phone wasn't in that day and would give me another date to call when he should be there and I tried 4 times and he was never, ever there. Eventually I forgot about it for a while, until this week (March 2025) and, knowing there was no chance of me getting that phone back, for giggles I gave them a call just to see what their excuse was this time, and the guy on the phone said everybody, literally the ENTIRE staff working there in the beginning of 2024 were gone. Every single person, including the one who was supposed to be working on my phone. Who knows what happened to my phone? It should have been a simple screen replacement, and now I have no idea. The guy wouldn't check their stock of phones for it. All in all, this place is super shady, don't trust them with your stuff. I have no idea where mine is, but I do know I'm out $120 now because of them and that's not that much but it does peeve me because I could've thrown that cash in a furnace for all...