Gloria Jean's Coffees — Restaurant in Worth Township

Update: Jan 1 2019, the charge to my credit card was only approx 46 dollars, I'm glad the store recognized it's error in the erroneous price quote. I stopped in on Saturday around 3pm , bought a mug 16.99 , ice coffee 4.90 and a bag of the flavored Vanilla Carmel Madagascar coffee beans (you won't know the price till after they ground it ) so I go to the register and my bill is quoted 64.00 For What? How much was the ground coffee, my mistake ..i assumed it was approx 20.00 So I questioned the coffee, was told it was 40.00

Well I have never paid so much for a bag of coffee, so said that's ok, I'll just take the mug and iced coffee, that's when the cashiers smile became frozen, as she said through stiff lips...'its already been ground. Well I said, there are no prices and the staff that ground the coffee should have told me prior to grounding it that it's a 40.00 dollar bag of coffee, or maybe they charge you 20.00 for grounding it. Now, I went ahead and paid it after giving them a warning about tricking their customer's into deceptive pricing. I wanted to do the honorable thing in our LORDS eyes, as I could have walked out and left everything. So beware when you shop there, ask prices if you get the bag of coffee off the shelf...

Went today for my very first time and I understand that it was the last hour but they should never sacrifice service to try and finish for the day it was around 6pm and I ordered a cheesecake and a matcha chiller, the person that helped me didn’t hear me because she was talking to a coworker while taking my order I had to say it 3 times I asked if the matcha was strong (taste) and she said it’s a matcha and said something to her coworker and laughed then she proceeded to ask me if I wanted caramel syrup on it I was so confused why would I want that on my matcha I said to myself then as I took the first sip it tasted nothing like matcha and almost pure sugar and caramel taste why would a matcha taste like caramel I was very upset with my first experience. Do...

I must’ve missed the memo that empty cups are now a protected commodity. I come here all the time when i’m at the mall to buy chillers but today I made the mistake of asking if I could PURCHASE a small empty cup. Not beg for one. Not sneak one. Literally pay. But no, the girl with the red hair was clearly on a power trip, proudly shutting down every reasonable offer I made. I didn’t realize asking to pay for an empty cup was such a bid deal.

This wasn’t about policy, it was about power tripping over a cup. If the staff can’t handle a simple, respectful request without making the customer feel like a burden, I’m more than happy to take my money somewhere else. Plenty of other spots in the mall that actually value the people who keep them...