GameStop — Local services in Worth Township

Really awkward in all honesty, drove over an hour to get a special edition switch and trade in our regular one and the employee was being too strict and almost refused to buy our old switch because we didn't have the wrist straps. We had everything else but the box and we were completely on board with them taking a bit of money off because of it but she wanted to refuse it completely. An obvious manager told her it was fine and to just charge us like $5 but she still wouldn't until we offered to give the wrist straps from the new switch we were purchasing. Sadly I wanted them but she wouldn't do it any other way so now I don't have the matching wrist straps to my special edition console... Just ruined my entire excitement about my new console and I'm glad we won't be returning to...

DO NOT GO HERE if you plan on purchasing an item online for pick up, I came with my friend to pick up her PS5 she bought online and they gave away the PS5 to someone else ??? How does this happen you may ask ? The store MANAGER ARTHUR gave away my friends PS5 to someone without checking there ID which is store protocol (he admitted to not checking the ID while on the phone with his district manager) How are you the store manager and you can’t follow your own store protocol especially for a high price item. He said there is nothing he can do for my friend. So she’s out of almost $500 due to the mistake of store manager ARTHUR. NO REFUND, NO STORE CREDIT, NO CASH BACK, NO COMPENSATION. just another customer...

Went to this GameStop with my fiance to buy Wu-Kong just two weeks after its release. Unfortunately, the experience was completely ruined when the employee SPOILED THE ENTIRE game for him. Literally every single major plot point and twist was revealed!!!! My fiancé was so excited and had been looking forward to this game for months, and this completely took away the joy of discovering it for himself :(((((((

Employees should never spoil games for customers, especially something sooooo new. Part of the excitement of buying a game is experiencing it firsthand, and it’s incredibly disappointing that this wasn’t respected. I hope this employee doesn’t ruin anyone else’s...