White Castle — Restaurant in Worth Township

Two occasions I tried to order from here. I say try because each time my order of a clutch crave case of 20 cheeseburgers was going to take at least 15-20 minutes. I was in the restaurant for one the drive thru for the other. The store was empty and nobody was ahead of me in the drive thru. What can possibly take 20 minutes to make 20 cheeseburgers? I remember back in the day you could order 50 of them and it wouldn't take even 10 minutes. Stay away grom this place. The inside was filthy garbage left on tables on the floor and the employees lazy and rude and uncaring. I don't write a lot of bad reviews but had to do this one. In fact Monday I will be trying to get ahold of corporate because the "service" and "employees" are simply unacceptable. I watched a Documentary about how white castle has so few stores because they focus on quality. Well this store on 95th and Cicero in oak lawn must have slipped through the cracks.

The staff seemed lazy, rude, and were on their phones. Didn't seem to want to be bothered with you know....their job. So now I take the extra time to drive to the one on 79th and harlem where the employees are nice and you never have to wait 20 minutes...

Sunday 03/06/2022 4:15 pm..I ordered 4 Impossibles extra pickle and onion no cheese.Which they usually ask do you want cheese or not.I watched this employee cash a guy out with gloves on than proceeded to fix a meal not knowing it was my meal with the same gloves So when she was done with the order.I asked her was it cheese on it and she said yes.So I kindly ask for a refund because of all of the above.Than she called the manager who tried his best to give me my money back it took 8-10 minute call to find out why he wasn’t able to do it.Finally the problem was she and he don’t know the menu items prices.As for me standing a total of 40 minutes in this restaurant was a complete let down.I have been coming to this restaurant over 30 years.The food is excellent but the service isn’t anymore.I’m a very patient women.It’s sad to say customer service has gone completely down the drain.Not even an...

On January 26th 2025 at 10:00am my husband bought a cheeseburger crave case. When he got home we opened the box and the the burgers had none or one or two slivers onions on them!! Who eats white castle burgers without onions?! Because there were no onions the burgers were dried out!! The bun lid was so dry it cracked when you picked it up!! The funny thing about this, is that he ordered EXTRA ONIONS!!! Pickles are supposed to be on EVERY burger, not on every other one! The pickles that were on the burgers were so tiny and shriveled up that they had no flavor! $36 dollars for a case of inedible garbage!! I suggest you train your grill cooks better at this location. 95th and Cicero Avenue location has really gotten bad, but this was the worst. White Castles are supposed to be steam grilled on a bed of onions, not on a...