Denny's — Restaurant in Wyoming

My Previous reviews from a year ago and more,are below this new entry. Pleased that this Denny's is clean. Very Pleased to find they are attracting employees like ALYSIA. My Lasagná was perfect. The crisp upper crust may make you wonder, but this is one very flavorful dish. Comes with garlic toast. Surprisingly filling. Alysia was so pleasant/impressive that I truly doubt I will find anyone to match her beautiful attitude, for awhile. She was the high point if this day for me. Thank you for that, Alysia :-) (And Thank you Denny's for hiring her.) Bob Older Reviews below this point. Management answered that previous post because I was very pleased with my visit. But what a difference a year makes. The recent reviews here are not good. After visiting today I can see most all the issues are due to Denny's being understaffed. There are only two answers to this. Denny's needs to pay people a wage that attracts good people, and offset it with a Small increase in their prices. This way they can be discerning on who they hire... because folks who work hard will want to keep a job worth keeping. The other option is to close their doors. Things are not going to go back to how they were, Denny's. Everything is tight. Your customers cannot afford to tip as much as they did. It's up to you to keep good waitresses, cooks, waiters, and crew. Set a precedent. Rise above other Chains. Pay a wage worth pursuing. As for my meal this time around. My waitress was on point. I could see she was juggling a lot of tables while training a nice girl by the name of Kia. My waitress, Shawntae, was already giving her the Shawntae Seal of Approval for her ability in learning the job. Shawntae was the lead of course, and was knowledgeable and friendly. My meal arrived hot and as ordered. Butter for my pancakes was soft and spreadable! and my Sizzling Omelet was killer good! I hope this restaurant is here for the long run. Previous Review left one year ago:... My ultimate Omelet was tasty my pancakes were light and fluffy like they should be.....but my experience here was highlighted by my waiter, André. This man is such a people-person. Obviously knows his job, but it always those who go that extra mile that make a meal into a great meal. Andre does Denny's proud. Very nice man and I hope Denny's notices what he brings to this...

I placed a take out order for my family on 03/16, using Dennys website. Immediately, I was charged twice for the same order. Then, after driving there and waiting for some time, I was informed that they were unable to make half my order (burrito meal). Again, this is after I waited along with a number of other people. When I asked for a refund, the female employee told me to “just call.” Just call who? She couldn’t tell me. So, I left empty handed after spending over $80 on food, twice what I ordered and half of it I didn’t get.

As I stood there trying to figure out how to proceed, at least 3-4 other people who’d waited just as long if not longer were told the same thing. Why do you have food available to order online that you don’t have or can’t make?!? To add insult to injury, even though Dennys is open 24/7, good luck getting a hold of customer support on the weekend. You know, when they’re the busiest.

Do not go to this location. They’re short staffed and the employees who are working are clueless. They’ll gladly take your money for food they can’t deliver and will be unable to resolve the situation, even if you order directly from them. I can only imagine how much more frustrating this is for people who did orders through third party apps.. Great job Dennys.

Edit: I understand the employee was stressed and probably overwhelmed. I’m not mad at her and the male employee I spoke to today was understanding and apologetic. In retrospect, a refund probably would’ve been a lot easier through Uber...

After the worst experience ever I would never recommend this restaurant to anyone! Went to eat with my fiancé and daughter. We ordered 2 different pancake meals and an omelette. Not even a minute or two after receiving our food my 6 year old daughter says “mommy, daddy, there’s a hair in my food.” I look up at a very upset and scared looking little girl as I literally pull this long black hair out of her THROAT!

We speak to the waitress who apologizes profusely and takes the pancake order back offering to make another and take the amount for that dish off the bill.

Seems reasonable, we agree.

About five minutes later another hair found in my omelette wrapped around bacon and literally cooked into the egg.

Very angry now we ask for a manager again but she refuses to come out from the kitchen.

When asked if the cooks in back wear hair nets we are told no but they wear baseball hats, yet when we look into the kitchen absolutely NO ONE has a hat or hair net on!

Now livid, I express that we will NOT be paying for the food and a worker from the kitchen decides to come out to be belligerent and rude towards us expressing that we just wanted a free meal… 🤦🏽‍♀️

Yeah free meals.. that explains this hair in my food huh?

I will never be returning to this restaurant and you can bet the health department will be notified. This place is disgusting. The manager can’t even face an upset customer and when she did, prior to hiding, all she did was lie to us.

Don’t eat here. Do yourself a favor and find...