Burger King — Restaurant in Wyomissing

I went to this location to order food for my Autistic son who will only eat Burger King and I experienced the most horrible customer service ever. The Assistant Manager Hector Comez or Gomez not sure the last name was a absolute customer service nightmare. When I received my order in the drive thru I told him that my chicken fries was cold. He stated he could make fresh ones but it will take 10 min and that I can pull up. I asked if he could just take my whole order and give me fresh food because my kids fries would be cold by the time I wait for the chicken fries. He stated he would not do that and that he can give me a refund. Instead of providing customer service he decided to try and intimidate me a woman. So I was like fine I’ll just take them home to my son because it’s already 8pm and I’m just getting done with work. Then when I took the bag he proceeded to yell out the window and make a spit gesture and say that why your fries are cold too.

This is the assistant manager I’m speaking about and this is who Burger King has representing their company. The other employees were there just standing looking because this is the person that should be setting an example for them, instead he’s showing them that this type of behavior is ok.

I will never repeat never visit another...

This store in Wyomissing Pennsylvania is in the perfect location but unfortunately poorly managed. I hope that the owner of this franchise reads this review and takes action. Respectfully, this store is a misrepresentation of Burger King. The service is extremely slow and the store always looks dirty. The employees are loud and use dirty street language to communicate with each other. Yesterday my wife and I went to dinner; We ordered 2 Whopper meals and sat down to wait to be called. Apart from us there was another couple having dinner. Approximately 15 to 20 minutes passed and our order had not been dispatched. At that time, a male and female employees could be heard arguing with a fairly loud voice. I went up to the counter and asked a clerk if anyone was working on our order and handed her the receipt. I told her we have more than 15 minutes waiting. She apologized and dispatched our order which by the way was cold. Wyomissing is one of the best areas in Berks County and every time I visit this store it is a perfect mess in every way. The President of Burger King should show up at this store as an undercover customer and experience for himself what I just described. This store is a diamond in the rough in need of...

PLEASE READ ABOUT THE Disgustin Employees( not all of them ).... Two men walk into the resturant and one of the gentleman has a disability (Tourette's syndrome) Its very clear that this man is not able to defend for himself so he has a nice man helping him the man has an episode where he out burts some words and he acts like a small child saying ''i dont want to go home i want to eat here " he does it a few times and as i am eating i notice every worker in the back laughing and mocking this poor defensless man the MANAGER even laughed at him while taking care of other customers .... i did not say anything because i did not want to put them on the spot it is unprofessional of them to do what they did it made me sick to muly stomach i have never seen anything like that in my life the only 2 employees that did not do anything wrong was the one african american lady she talk to the defensless man to calm him down a bit and the hispanic male in the dineing area cleaning up.. becareful where you take your loved ones its a shame we cant go into public anymore without people being immature in a...