Residence Inn by Marriott Reading — Hotel in Wyomissing

Rating: ⭐️⭐️⭐️⭐️⭐️ (5/5)

I recently had the pleasure of staying at Residence Inn by Marriott Reading, and I must say it was an exceptional experience from start to finish! From the moment I arrived, I was greeted by a warm and friendly staff who made me feel right at home.

The location of the hotel is excellent, nestled in a quiet area of Reading with convenient access to major attractions and amenities. Whether I needed to visit the nearby shopping centers or explore the vibrant downtown area, everything was within a short drive.

The rooms at Residence Inn were spacious, comfortable, and meticulously clean. The modern design and attention to detail made me feel like I was staying in a high-end boutique hotel. The bed was incredibly comfortable, ensuring a restful night's sleep after a long day of sightseeing.

One of the standout features of this hotel is the fully equipped kitchenette in each room. It was a delight to have the option of preparing my own meals, especially for extended stays. The kitchenette had all the necessary appliances and cookware, making it convenient and cost-effective. The complimentary grocery delivery service was an added bonus, allowing me to stock up on essentials without leaving the hotel.

The complimentary breakfast buffet at Residence Inn was fantastic! The selection was varied and catered to different tastes and dietary preferences. From fresh fruit to hot and delicious breakfast staples, there was something for everyone. The dining area was clean, well-maintained, and provided a pleasant atmosphere to start the day.

The hotel amenities were top-notch. The fitness center had a great selection of equipment, and the outdoor pool and patio area were perfect for relaxation. The complimentary Wi-Fi was fast and reliable, ensuring I stayed connected throughout my stay.

Lastly, I cannot praise the staff enough for their exceptional service. They were attentive, friendly, and always willing to go the extra mile to ensure guest satisfaction. They provided excellent recommendations for local attractions and dining options, which greatly enhanced my stay in Reading.

In conclusion, I highly recommend Residence Inn by Marriott Reading to anyone visiting the area. It's a fantastic hotel with spacious rooms, excellent amenities, and a staff that genuinely cares about their guests' comfort. I will definitely choose this hotel again for future...

I am a traveling professional. I maintain titanium status with Marriott and diamond status with Hilton every year; please don’t conflate this with bragging, I am simply providing some background information about myself for context.

I stayed at this location June 16 - June 23 2021. The property appears to be new and well maintained, however I found the staff to be rather unprofessional.

Being a road warrior for about a decade it’s not uncommon for me to receive packages at hotels; in this case I had a package on the way that was running a little late. Upon my checkout (Thursday 06/23) the package hadn’t arrived, so just as I’ve done at many hotels in the past I informed the clerk at the front desk that I had a package coming, and that I’d be back in the area to pick it up the following Monday (06/27). The clerk told me that it wasn’t a problem and that he’d leave a note to hold it. The following day, Friday 06/24, I received a tracking notification that the package was delivered. No one from the hotel reached out to me via phone or email, so I assumed that all was good and they would be holding the package as I was promised.

The following day I received a USPS tracking notification that the package had been refused and was being returned to sender. I promptly called the hotel to try to get to the bottom of this, the woman I spoke with (Gail or Jill?) informed me that it must have been an error on USPS’ part and reassured me she had my package in hand. Monday upon my return to the area I found that not only had my package been refused, but since it was coming through the postal service I would have to wait up to 5 weeks for it to return to sender, then be re-shipped.

This disservice could’ve been resolved with a 2 minute phone call or email from the person who refused the package. As I mentioned above, I am a member of their loyalty program and a former guest so I know they have multiple contact methods for me. Aside from laziness, why wouldn’t you reach out to a guest in this case?

TL;DR: told guest services I had a package on the way, they didn’t take note, didn’t reach out to me upon delivery, returned package to sender, and cost me several weeks in...

My wife and I stayed at this hotel from Friday, 7/29, through Monday, 8/1. The purpose of our visit was to attend a funeral service for family members and also to reunite with friends and family that we hadn't seen in some time. We had guests visiting the area from 4 states. I worked with the hotel's group sales manager for about 2 weeks prior to our visit to ensure that everything about our stay went smoothly. I hope you will keep reading and determine whether my preparation efforts were worthwhile. Fail #1: I specifically asked that none of our rooms be near an ice machine or elevators. Upon check-in, my wife’s and my room was directly adjacent to an ice machine and two elevators. This was later corrected by a front desk attendant. Fail #2: I asked that our guests’ rooms be reasonably close together. Our guests’ rooms ended up being spread between 2 floors of the hotel. Fail #3: Upon check-in, our guests were given the choice of having room service. My wife and I chose to have this service. Upon returning from the funeral on Saturday evening, our room had not been serviced. I called the front desk and was told, “We don’t do room service on the weekends.” What? Fail #4: On Saturday evening, because our room had not been cleaned, I asked to speak with a manager. I was told, “We don’t have a manager here tonight, but you can talk to Jen tomorrow (Sunday) morning.” I went to the front desk the next morning and was told by yet another attendant, “Jen never works on weekends.” Fail #5: Our immediate family had arranged to pay for all the guests’ rooms during their stay. However, one of our guests had his personal credit card charged $540 for his stay. Interestingly, the debit to his card was immediate, but the hotel somehow couldn’t reverse the charges for “4 business days.” Finally, a very LOUD shout-out to so-called general manager Jennifer Lynch and tough guy Victor Holladay. I’ve never been treated so rudely and with such disrespect in a hotel than by these two individuals. Marriott Corp., are...