KFC — Restaurant in Wytheville

Does not deserve any stars. The food tastes great normally well... if you can get them to give you any. I ordered food in the drive thru 02/16/24 and did not get everything I ordered. Went in drive thru again to ask for the food I did not recieve and was told they were waiting on mashed potatoes and they told me to pull into a parking space and they would bring my food. While waiting in the space, 2 other people recieved their food. I decided to go through the drive thru once more. I said all I need is my famous bowl this would be the 3rd time in the drive thru I've got kids to feed. They told me to pull forward. I waited for 15 mins before anyone came to the window to even speak to me. The manager came to the window and told me I should have came inside to handle any issues. He didn't even apologize for my wait. I told him all I was wanting was my famous bowl. I said I ordered my food at 712 and it was 800 at the time. He said ok hold on. Then came back and told me to go back to the parking space that I was wasting his time and he said he could help me if I just went to the parking space. I told him I don't know why you can't just give me my food. I asked for my food or a refund and he didn't want to do either one. He said he was going to ask me one more time to go to the space. Clearly didn't want to help me after all that time of being patient and waiting for one item. I left without my food and my money I spent on the food. I definitely don't recommend anyone wasting their time or money going to this fast...

Prefacing this with I’ve worked at and run food and beverage businesses. I have a very high tolerance for lack of service or things going wrong…but this takes the cake. I was the first in the drive thru at roughly 8:45. The lady running the window took the order in a standard manner, but once I pulled to the window this turned into an experience that initially I laughed about, but eventually was mildly disturbed by. After sitting at the window for about 15 minutes I was asked to pull to the right. As time went along…1, 2, 3, 4 cars parked next to me…I figure maybe short staffed, making things fresh…you name it, I came up with the excuse…until…watching two employees walk out for a smoke break with at least eight cars (five including myself to the right of the window and 3 in line) waiting on food. Again…brushing it off, I laughed…took a photo to send to my wife as a joke, and then things turned. After taking said photo, the girl posed for another and proceeded to give me the middle finger. I get there is a lot to unpack here, many fingers to be pointed, etc…but at a minimum, it was disappointing to see that some people, businesses, etc. feel comfortable with this type of effort and behavior. Ultimately, the food was fine (props there), but come on folks…just care a little more about putting forth your best...

First and last time going to the KFC I went there after work trying to pick up a few wings just to take home to eat so I didn't have to cook but the lady that took my order was a brand new cashier which I've been in that predicament before but there was no one up there to train her or help her one of the guys that worked there was on the other side of the counter I told this gentleman I said you need to clock in and go help her because don't look like don't nobody want to help her so with that being said another lady comes up there it was one two three four people in front of me that hadn't got their order yet the only thing I wanted was 12 hot wings with the lady only rang up six hot wings when I realized this that infuriated me even more because there's no one there to train this young lady it was not her fault it was manager's fault management standing over there talking to the fella that's not on the clock that was actually trying to help this lady so yeah y'all need to get it together I was in fast food for 25 years I love my jobs that I had I worked at KFC for 5 years so yeah y'all need to get it together I don't know what's going on with the management there but who's ever restaurant this is y'all need to go check on your own people cuz something...