I had a pretty terrible experience here , a few weeks ago I went through the drive through, just to deal with a woman named Missy at the window, that had a very bad greeting and attitude. Danielle, the store manager, ended up offering me a free coffee when I return next time. Thank you to Danielle for that, truly grateful. Today, I went to go get my free coffee, and received more bad attitudes. Reed was his name to be specific. There was a woman in a yellow shirt and blonde hair that also wasn’t very nice with her greeting. I asked to speak with Danielle and it was a hard no. I just wanted to thank Danielle for her hospitality. Just for a future reference, people buy a coffee and expect kindness. You’re supposed to be nice and welcoming, this Starbucks was everything BUT that. Danielle thank you again; but your team needs some serious training, specifically on how rude they are to the customers. I’m also a Starbucks alum, I used to work for Starbucks for three years. This is not how I greeted people let alone treated people. Sad to say, it kinda ruined my day but it’s okay, thank...
Read moreI made a pit stop in Wytheville and swear it has to be the fastest and friendliest Starbucks this side of the Mason Dixon line.
We grabbed two drinks, and they were ready within one minute of me placing my order at the 7 they were delicious....a cappuccino and a latte. The staff here have definitely embraced the coffee, conversation, and community mantra that promotes coffee and Cafe culture as a means of bringing people together and self care, and I really wanted to stay here longer to meditate.
Obviously, while I visited around 5 pm on a holiday and it wasn't too crowded, I can imagine the team here still managing a calming and peaceful atmosphere during a busy period.
I also loved the fact that they had a separate table for sale merchandise labeled from the regular price merch.
Kudos to the staff... I left this establishment feeling better and much more optimistic about the world than...
Read moreThey were super busy in the drive thru so I went inside where there was no one. Unfortunately, they apparently prioritize the drive thru because by the time I got out of the store with my drink, the drive thru was almost completely empty. It was a little frustrating, but I guess I understand why it happens. That being said, they wrte working their butts off and seemed fully staffed so I'm sure they were going as fast as they could. Moreover, I made an error when I ordered my drink and they were super helpful to fix the issue (even though the were busy) so I have to give them a lot of props for that! A couple more points: the store was clean, aesthetically pleasing, and smelling fresh. The drink was perfectly...
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