Caffeine Connection Cafe — Restaurant in Yakima

this place has disgusted me to the fullest. the moment I stepped foot into the cafe it reeked of a sour scent that I could never forget; the equivalent to spoiled milk. still, I wanted to have hope for the place so I ordered a simple two scoop ice cream and a coffee. a worker in a black t shirt, and a bit chubby may I add was working on my order and lord. she was very unsanitary and was clearly not fit for the job. as she was making my ice cream she PICKED HER NOSE and continued, with all due respect this is COMPLETELY unacceptable and the audacity to put her grimy little hands back onto the food that was about to go into my mouth is just unimaginable. I had also seen her, without gloves may I add, touch my toppings because they “are kind of expired”? excuse me? and don’t get me started on the coffee. as she was making it a COCKROACH flew into my drink and she looked at it, with no expression, and went on her little way making my coffee. what a hazard. when she had finished up, she slammed my items on the counter and rudely told me my total. these instances could have brought great harm to me or any other customer in the cafe, I DO NOT recommend this cafe for anyone, very unsanitary and rude...

Litturally the worse service I’ve ever seen towards customers or the employees. Owner will lie to you and promise you specific hours and pay to get you to join their team. They have no structure and their rules are back and forth. The owners will let their family mistreat you and never expect to leave on your scheduled end of shift because even during closing hours the manager will continue to serve people then get on you if establishment is closed to late or if anything was left on because they will turn them back on to make more sales. They seem nice but they don’t care. Always adding new things to their stores. And constantly hiring because they’re management is so bad people keep quitting. Definitely recommend C&S. I’ve never had issues their drinks are amazing and the management is structured. Stop giving your money to the people who are like the management at caffeine connections let’s help eachother and their employees get better coffee and jobs. Because they are just...

Honestly, I really wanted to love this place since I live right around the corner. The vibe is neat, and it’s decorated decently... But, the coffee. The coffee is so terrible. I have lots to give critique on so management feel free to reach out to me. But if I could offer one piece of advice, PLEASE PLEASE PLEASE contract a professional barista from Seattle, Portland, or even Walla Walla Roastery to come out and calibrate your machines, and teach you how to pull a shot, and choose a better bean in the first place. Please..... I really want to come here everyday, and I’ve gone through 2 punch cards... but I just can’t do it anymore. Fix your product before you go out...