Jimmy John's — Restaurant in Zeeland

Update: Here is the response from JJ after using the link provided in the reply to my review here. Form your own opinions but my view is this did not address the issues. I acknowledged upfront it's never going to look exactly like the marketing image sandwich so this statement just makes me feel like JJ puts as much care into its customer service replies as it does its sandwich preparation.

I will also say the link provided led me to believe I was contacting the store as it requested all that information. I don't understand why it wouldn't be sent directly to the store if JJ customer service doesn't have the power to do anything. Feels like the link is a waste of time as now it would have to be explained all again to the store, information be given again etc. I don't understand what the point of that link is.

Reply from JJ after using link:

"Thank you for contacting Jimmy John’s. Each of our sandwiches have a specific recipe. We offer additional veggies and condiments that can be added to any of our Little Johns, Originals, Favorite or the Gargantuan.

The pictures are made perfectly for marketing. While making freaky fresh sandwiches, they won’t look the same as the photos, but we are happy to add more veggies and condiments if you want. Just let us know when ordering!

If you are ever unsatisfied with your order, please don’t hesitate to contact the store and speak with a manager. They can get you a quick resolution!"

I'm not going back to the store because it's not about my sandwich. As I said, this has happened multiple times. I sent them the picture and they made it clear this is acceptable, they don't care about quality. ¯(ツ)/¯

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Original Review: I know food rarely ever looks as good as the stock photo but this is really bad, it barely resembles it at all. It's not the first time either, this one was just particularly bad. Opening the sandwich up wasn't much better. They forgot to cut it in half too. Especially for the price JJ should do better! This isn't a $3 gas station sub, it's an $11 8 inch sandwich from a dedicated sandwich shop. The 16 inch is $21! So I feel like expecting the product to somewhat resemble the stock image both in appeal and substance shouldn't be unreasonable.

What I can say positively is the order was placed fine and the food was ready when I got there. Someone from the crew greeted me as I walked in. Getting my food was...

Wasn't greeted as I entered the store young man at the counter took my order wanted wheat bread didn't have the choice but too get white bread paid 16.00 for a 16 inch bread hard at both ends I wasn't even asked what I wanted on the sandwich the one that prepared didn't ask what I wanted on the sandwich I guess they have the line how the sandwich is prepared the one on the register proceeded too put mayonnaise on the sandwich without even asking he cut that bread in half then for whatever reason he got a different kind of bread too make the sandwich won't return too that store anymore he needs a class in customer service as I was going out the next person that came in was greeted she was what and I'm not I wonder if this store independently owned if so you need too speak with the one that was on the register not customer service oriented is a quick way too loose a business the store in Zeeland Michigan visited February 11th the middle of the afternoon I was the only customer in the store so they...

2 times in 2 weeks, my food was delivered to the wrong suite. I asked for my money back this time, hopefully I get it. Won't be back, they used to be really good, apparently now some of their drivers really just don't care to look at suites when delivering. There are 5 suites in my building, not 100!!!!

Edit, the manager personally came to see me and made it right. Next time I guess I will just have to specify that the driver NOT drop it at the wrong suite. I will change my review stars... He said he will void the order and give me my money back, as well as remake and resend the order. I missed his name but I appreciate the customer service on his end!

Edit again. I guess I just give up on them. Last time I ordered I called to TELL them not to bring it to the wrong suite, even though the suite is clearly noted on the address online. My mistake I guess for NOT calling this time....